Job Properties
  • Job Type
    Full-time Position
  • Background
    Management & Business Others
  • Languages
  • Experience Required
    3 - 5 Years
  • Degree Required
    • Province
      3,698 reviews
    • Date Posted
      April 13,2021
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    • internship package

    VOC & R&R Insight Manager

    Job Title

    VOC & R&R Insight Manager

    Job Description

    In this role, you have the opportunity to

    Creating an End to End operating model with businesses and markets and establish a harmonized way of working. Continuous improvement of latest technology and tools. Managing external business partner(s) that provide solutions. Ensuring the solutions meet the requirements of end users across multiple business functions.

    Evangelizing and being a change agent for digitalization & Voice of the Consumer – help communicate results and learnings within own and other departments. Defining a future state and common ambition level.

    You are responsible for

    • Leading and managing the Voice of Consumer insights capability, especially insights from Natural Language Processing on Ratings and Reviews

    • Deploying the insights to markets, business groups and other stakeholders

    • Driving improvement actions and consumer experience KPI’s.

    • Leveraging Voice of Consumer insights at scale

    • Participating as Subject Matter Expert in deep-dive business projects

    • Driving the embedding of Voice of Consumer insights in end to end processes (from product development to launch to performance management)

    • Establishing a harmonized way of working

    • Managing the insights roadmap, ensuring the solutions keep meeting the requirements of end users across multiple business functions

    • Supporting the business owners /users pro-actively with expertise on Voice of Consumer (Ratings & Reviews)

    • Facilitating knowledge/best practice sharing within the organization

    • Managing external vendor/outsourced development team.

    • Aligning on regular basis on issues and improvements with vendor & run projects together (co-configuration).

    To succeed in this role, you should have the following skills and experience

    • Master or Bachelor's degree in marketing or related field

    • Min 5- 10 years of experience of professional experience

    • Experience in and understanding of Consumer Experience drivers & processes.

    • Understanding of how R&R/UGC impacts online marketing and product development

    • Strong analytical skills Clear affinity with market research and data

    • Ability to approach topics both from an operational, tactical and strategic perspective

    • Experience with managing internal and external stakeholders, seniority.

    • Eager to represent the voice of consumers strongly throughout the organization.

    • Fluency in business English

    In return, we offer you
    A meaningful career, with new challenges in our dynamic organization, working in an encouraging multinational and multicultural environment. We are happy to provide you with this opportunity to work with new technologies. You will be surrounded by passionate and committed, colleagues who share your ambition to create outstanding customer experiences. Your work will be ambitious and full of opportunities for growth. Variety and challenge will be part of your daily routines.

    Why should you join Domestic Appliances?

    Philips’ Domestic Appliances business is a global leader with EUR 2.3 billion in sales in 2019 in kitchen appliances, coffee, garment care and home care appliances, with successful products such as the Airfryer, Perfect Care Steam Generators, Automatic Coffee Machines with LatteGo and SpeedPro Max Aqua vacuum cleaner, and many more that are used by millions of people every day across the world.

    In January 2020, Philips announced that it would be considering new ownership options for Domestic Appliances, as it is not a strategic fit for the company’s future as a health technology leader, and committed to finding the right home for the business to ensure that it is set up for continued success serving customers, leveraging the Philips brand and driving growth across the markets that it serves.

    In its 128-year history as a leading innovator, Philips has had to reinvent itself a number of times to remain competitive. This has involved several high-profile divestments, resulting in the company’s successful track record in managing complex change of this scale. Such transformations offer unique opportunities for employees to ‘make their mark’ and gain expertise in a specific and dynamic environment - those who can deliver results while navigating and contributing to changes will gain unique skills and perspective that will prove valuable for the rest of their careers.


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