Visa & Immigration Services Specialist

The Visa & Immigration Services Specialist you will work closely as part of a team with our internal departments as well as our corporate clients. Ensure compliance with the legal situation in the respective countries regarding visa procedures and work recording, coordinate solution-oriented immigration processes for our multinational corporate clients, communicate with authorities, consulates and embassies and control the performance of our international service network.

Functions & Responsibilities

• Consult and coordinate the delivery of immigration services to our clients, relocating employees and family members; including general communication, liaison, collection, and review of documents received, preparation of paperwork for immigration application submission.
• Monitoring the status of visa applications with the Department of Home Affairs on behalf of Agents, assisting Agents with co-ordination of outbound immigration services, communicating with GACs and providing immigration updates as required to facilitate the provision of additional services.
• Handle enquiries from corporate clients on latest rules and regulations and status on individual cases.
• Update company computer system promptly and accurately as per KPI requirements related to immigration services.
• Prepare and provide weekly, monthly, and quarterly reports on operational activities.
• Monitor and process renewal applications
• Ensure timely invoicing and collection, coordinating with accounting team
• Other responsibilities as necessary to support Operations and Account Manager(s), client and assignee demands