Job Properties
  • Job Type
    Full-time Position
  • Background
    IT
    Management & Business Others
    Marketing and PR
  • Languages
    English German French Spanish
  • Experience Required
    3 - 5 Years
  • Degree Required
    Bachelor
    • Province
      TripActions
    • Date Posted
      January 27,2021
    • VISA
    • IMG_6430
    • IMG_6430
    • Career Consultation
    • COVERLETTER CHECK
    • CV CHECK
    • internship package

    VIP Senior Travel Consultant - Bilingual

    TripActions is looking for experienced travel consultants for our concierge service we deliver to our VIP customers. The VIP team works with the most valuable customers and persona's at the companies we serve. The C-suite level VIP travelers are supported by their EA's who use the VIP team as a direct path to help derive travel solutions to meet the needs of VIP travelers and ensure all details are always complete. The VIP team is a highly tenured group who not only have a deep level of understanding for global corporate travel but who take personal accountability for ensuring each trip occurs as expected with all preferences and amenities included.

    VIP Senior Travel Consultants should have experience working in a high-touch, concierge style environment for a minimum of 3-5 years assisting C-Level customers with all of their travel related needs. Tenured experience in executive level domestic and international travel is a must for this position

    What You'll Do:

    • Assist VIP customers with determining travel options and solutions that meet their business needs
    • Ensure all aspects of travel are fully covered and verified for accuracy and quality
    • Assist clients and support team members on any form of correspondence with customers providing travel related support. Examples may include but are not limited to;
      • Initiating new full service reservations
      • Familiarizing yourself with traveler preferences
      • Assistance with the TripActions app
      • Providing the most efficient airline routes to securing optimal seating choices
      • Offering a full range of fare class selections that include the lowest available fares
      • Assist with changes to existing reservations and exchanging tickets
      • Monitoring each leg of the reservation to ensure proper seating, communicating reconfirmation of black car service and phone contacts
      • Pregister hotel securing amenity or upgrades
    • Extensive knowledge and use of GDS (Sabre) and third party technologies
    • Ability to leverage multiple technology solutions in combination to deliver a high quality service experience
    • Regularly and proactively capture customer feedback, with clear analysis and proposed next steps
    • Dedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
    • Act on customer requests including complex and lengthy specifications
    • Provide clients with accurate travel and tech related help for information to assist with any client initiated changes and unexpected situations
    • Ensures optimum customer service capabilities through the effective use of chat, email, phone systems and positive telephone service techniques
    • Understands systems and internal navigation
    • Collects data and feedback from customers to close the loop on potential app and customer issues
    • As part of a 24/7 support team, may be required to work nights/weekends/holidays as needed

    What we're Looking For:

    • 3-5 years experience in a customer facing service role specializing in VIP customers
    • Fluent oral and written communication skills in either German, French, Spanish with English
    • Highly accountable for ensuring quality and accuracy of each trip occurs without exception
    • Sabre GDS experience required
    • Proficient in providing travel related support solutions
    • Knowledgeable in geography, including expedient, cost effective and preferred travel routes
    • Strong organizational skills and the ability to multi-task and prioritize in a fast-paced environment (chat/phone/email)
    • Significant travel experience in a customer service role and find satisfaction in providing delight to those experiences
    • Metrics driven as an indicator and motivator of success
    • A skilled communicator, proficient in both verbal and written English/language who enjoys creating personalised verbal and written communication
    • A team player who thrives in collaborating, giving and receiving feedback and lifting others up
    • Curious thinker who loves to keep learning and thrives in a dynamic and ever-changing environment
    • Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce as well as our unique travel customer service platform TravelXen
    • Flexibility to work non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organisation

     
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