IT Management & Business Others Marketing and PR Other Science and Tech
1 - 2 Years
UX Research Operations Specialist
About the Role
Uber is changing the way the world moves. Our UX team is leading these changes by uncovering what matters most to our users and informing how we can design and build products that add value to people's lives. We work across different geographies, solving user problems and partnering with different teams across the globe to build Uber's next generation of services. The UX Research Operations team collaborates with Researchers to support their study goals and organize the planning and execution of UX projects.
This role will be the main point of contact for UX Research Operations in the EMEA, LATAM, and APAC markets and responsible for prioritization, execution, and further definition of our key initiatives within the international Research Operations space. The position will be located in one of our global hubs and require frequent collaboration across geographies.
The ideal candidate is a well organized self-starter with a keen eye for detail, strong project management and communication skills, and an ability to quickly understand a project's needs and develop a plan to get things done.
What You'll Do
Collaborate with researchers to understand their study objectives, clarify their participant requirements, decide sourcing methods, develop assessments to screen candidates, plan the logistics of recruitment support, and perform key tasks to execute that plan
Create thoughtful, targeted, effective written communication for high volume and high visibility survey sends. Ensure that all sourcing and messaging is done in compliance with Uber policies
Source, screen and schedule participants for research studies in key international markets in order to test new features and products, ensuring exceptional sampling and participant quality
Source, evaluate, and manage Research vendors when needed. Interface with legal, security and procurement teams to onboard and pay vendors, including facilitating statements of work and purchase orders
Promote compliance with Uber policies and adoption of best practices in all research activities
Develop and maintain team resources and comms including team website, training materials, playbooks, and regular messaging out to the team about process updates
Collaboratively manage the pipeline of inbound research requests from various teams across the organization. Assess incoming requests and prioritize new and ongoing projects
Develop and maintain key relationships with business area stakeholders to ensure alignment and consistency (Design, UX Research, Content, Engineering, Product Management, Marketing, Legal, etc.)
Be an owner within the Research Operations space, continuously proposing new ideas for improving efficiency and experimenting with new tools, processes, and techniques to streamline the work produced by you and your team, keeping it aligned with the broader visions of the UX Research team and the company at large.
What You'll Need
Work experience in a research setting supporting in-person data collection or customer facing work in the tech industry
Familiarity with the UX product development process and UX research methods, including participant recruitment tactics and strategies. Enjoys working closely with researchers and designers
Well versed in survey software, such as Qualtrics, Survey Monkey or Typeform; experience with relevant project management tools, such as JIRA, Basecamp, Smartsheet, Asana, etc
Work experience coordinating multiple fast moving projects of varying levels of complexity concurrently; working across diverse timezones and cultures.
Process and efficiency guru - passion for planning, tracking, organizing logistics, and documentation
Following is a plus
Spoken and written proficiency with Spanish, Portuguese, and English
Creative, analytical, and methodical in approach to problem solving - able to identify problems other missed, make reasoned decisions with imperfect or ambiguous information, and be proactive in identifying the best path forward
Ability to be self-directed and take initiative in tackling problems big and small, able to juggle multiple simultaneous requests at exceptional speeds, while paying close attention to the details, and without losing sight of the highest priority items.
Excellent communication skills-you can quickly establish an easy rapport with a wide variety of people through both speaking and writing.
Strong stakeholder management and collaborative abilities - Communicates early and often; able to take shifting priorities and timelines in stride and manage change effectively
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.