We are recruiting for a Technology Services (TS) MLL Site Service Owner Bio Leiden located in Leiden, The Netherlands.
De functie / The role
The TS MLL Site Service Owner Bio Leiden will have accountability for the delivery of Infrastructure Services and Application and platform Build (Development) and Run (Support) services, from Technology Services to a J&J Manufacturing, Logistics and Labs (MLL) site.
This will include managing the monitoring of application and platform performance, service health performance metrics, change management, development for projects and improvements, ticketing and resolution of incidents, resolution of identified problems, execution of releases associated TLM and Problem Management.
Het profiel / Your profile
Candidate will have deep knowledge of Manufacturing and/or Distribution processes and their IT needs. There will be direct responsibility of leading employees as well as contracted resources via a third-party and through other organizations. Experience in a complex environment and leading support teams is required.
Accountable for all aspects of delivery of Technology Services to the site, including, IT uptime, reliability, and service delivery for MLL site
Communicates back to the Business Technology Leads and Product Line teams, on status on the delivery of features, functionality, and applications
Support and delivery for existing manufacturing systems to ensure sites operate to business needs and issues are resolved as they arise
Handle partner concerns where needed for new demand or delays to committed dates on service requests
Provide input to Product Line Owners for future requirements, especially key business capabilities, and the associated value to the Product Line – as an input to craft the product strategy
End-to-end IT risk management at the site including lifecycle management, information security
Ensure IT uptime and operations reliability and IT services are delivered per SLA
Ensure incidents are followed up if/when needed for root cause investigation and preventative action
Communications on updates, requested statistics and service level compliance
Direct extended, global, enterprise teams of internal and external professionals.
Management of the contracted support and delivery teams to maximize value
Ensure team and vendors are trained to site Quality Management System (QMS) and JJT QMS
Maintenance of system development standards, where exist
Provide innovative ways of problem solving and implementing system improvements.
Ensure all applicable systems are validated by working with Quality Assurance and Regulatory Affairs departments and JJT SME’s.
Partner with Product Line Owners to define and execute Service Lifecycle and roadmap and continuous Improvement Plans
Required Knowledge, Skills and Abilities:
BS/BA in Computer Science or equivalent required
10 years’ experience supporting Supply Chain/Manufacturing required
Experience in GxP systems, Computer System Validation and consistent record in the support of FDA regulated systems and business required
Experience in application development and support preferred
Understanding and Experience in technology infrastructure including networking, processing and storage preferred
Strong problem solving, and data driven decision making skills required
Solid grasp of IT Service Management frameworks preferred
Track record in optimizing processes and delivering upon cost reduction challenges required
Good communication skills required including at the executive level
Understanding of project management frameworks including Agile/DevOps
People management experience required
Fluent Dutch & English language skills required (verbal & written)
If you are interested in the position and match the above criteria, please apply online!
Het aanbod / The offer
What’s in it for you…?
“Caring for the world, one person at a time…”
As an employee, we consider you as our most valuable asset. We take your career seriously. As part of a global team in an innovative environment, your development is key and our day-to-day responsibility. Through e-university, on job training, various projects, and programs, we ensure your personal growth. Our benefits make sure we care for you and your family now and in the future! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Tenslotte ..... / Finally ....
Janssen Biologics (7266)
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Johnson & Johnson
Geplaatst op FMF: 22 september 2020
Branche: Farma & Biotech, Medical Functie: Finance / IT / Inkoop Opleidingsniveau: HBO / BSc, WO/academisch / MSc Werkervaring: > 10 jaar