build best in class service parts experience and the best in class global repair/refurbish/exchange network for customers and consumers in support of the Direct to Consumer ambition and other Personal Health goals.
You will lead of the Service Parts Business & Repair/Refurbish squads, which are empowered, one-room, self-propelling cross-functional teams in the Agile DMEC D2C clan.
As owner of the Service Parts & Refurb Business globally across all channels (B2B, B2C) you will manage the Profit and Loss and Balance Sheet, leveraging the squads as well as the global virtual service parts & network teams to manage the global service network infrastructure and performance towards customers and consumers as well as the businesses & markets.
The Tribe Leader Service Business uses data analytics and fast customer/consumer feedback to drive continuous improvement with the squads, other tribes, markets, businesses and functions as well as creating a long term strategy/roadmap to deliver breakthrough programs/projects to drastically improve performance and expand capabilities.
You are responsible for
Accountable for Service Parts & Refurb Business performance (customer/consumer and financials) and other targets for the tribe as agreed with the Clan leader
Accountable for In Warranty cash out/Cost of Non Quality related to Service and defining the service policy with businesses
Design and deploy processes, systems and enablement (incl. training) to deliver and act on insights related to service and enable close loop workflows to improve the customer/consumer experience
Work closely and effectively with internal/external stakeholders, build strong alliances, coordinate with tribe lead(s) and others on dependencies through stand-ups, portfolio wall planning, and business reviews to align on the priorities
Responsible for the interaction/coordination/priority setting and budget management within the team based on customer/consumer value through backlog management, daily stand-ups, sprint planning sessions, refinement sessions and retrospectives in a one-room environment
Fine tuning of the tribe composition based on business dynamics and learnings
Aligns product portfolio with businesses, the customer base/contracts/commercial policy with markets and supply base with Procurement/Integrated Supply Chain
Manage performance of 3rd party providers and service network towards Philips and customers/consumers
Manage data and financial flows with the service network
Directly manage the EU7 operations through the repair/refurb squad
You are a part of
You will be part of the dynamic and very fast growing business. You will report to Digital Marketing & E-Commerce D2C Clan Leader
To succeed in this role, you should have the following skills and experience
Master or comparable practical experience in Supply Chain Management
Minimum 10 years of professional experience
Superior analysis, research, critical thinking and problem-solving skills.
Fluency in Business English
Has superior facilitation skills and stakeholder management skills
Broad business domain knowledge: Has knowledge to advise clients and make most independent decisions (incl. requirements)
Able to flourish in a high organizational complex environment with multiple agile teams to liaise with
Proven experience in building and transforming an organization from people, tooling, data and process
Broad team management experience required
Identify and manage continuous improvements and innovation with the team
COMPETENCIES (Knowledge, Skills, Behaviours)
Acts as a role-model for our Philips behaviors
Strong understanding of supply chain management, LEAN and Agile
Ability to interpret and report on performance and make recommendations to business stakeholders incl. senior management.
Ability to coach and mentor others
Ability to communicate ideas in both technical and nontechnical ways at various levels within the company incl. senior management
Strong organizational skills and ability to manage multiple projects at once
Commercial and Negotiation skills (wrt Contract Management)
Broad knowledge of the company
Broad Business Performance Management experience
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
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