As a Trainee Service Engineer Ultrasound IT, you will perform basic troubleshooting and repairs on our life-changing ultrasound medical equipment. It’s a role that will see you reaching out to customers, resolving any daily repair needs and providing the kind of exceptional service that will ensure we achieve optimal customer satisfaction. It’s vital work – your expertise will be invaluable when it comes to making sure patients have access to the best possible care.
Working with experienced field engineers on basic troubleshooting, installation, maintenance and service repair needs on designated equipment
Completing Preventative Maintenance and Functional Management Inspections
Ordering and managing repair parts cycle times
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
Learning to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction
Maintaining tools and test equipment properly and ensuring they are calibrated
Fluent Dutch and good English are a must.
Educational background in Electrical Engineering OR Engineering with focus on IT, databases & network solutions OR IT Solutions with a focus on biomedical equipment
Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner
Ability to show self-initiative & motivation.
Experience interfacing with both internal team members and external customers as part of a solution based service process.
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
Experience in troubleshooting and responding to customer concerns.