The End Point Technician is responsible for basic installation, maintenance and troubleshooting of various endpoint hardware and software within our institutional environment and by our remote users. Activities include assigning and or completing daily incidents and task. - Setup, configuration, maintenance, monitoring, troubleshooting and disaster recovery.
Concentration: Audio Visual
The Endpoint Technician provides up to Tier 2 onsite and remote end-user support.
Assess issues and provide solutions for problems that cannot be handled by Tier 1 support, escalates high impact endpoint or software related issues.
Timely installation and repair of endpoint hardware, operating systems, firmware, software and peripherals.
Manages assigned ServiceNow incidents, tasks and requests. Maintain inventory accuracy of endpoint hardware.
Tests new software and hardware for compatibility.
Maintains a strong service excellence culture.
Provide training on endpoint, software and peripheral usage. Participates as a technical resource needed in both large and small projects.
Develops and updates SOP's, assist in the development of technology policies and procedures.
Works closely across IT teams to ensure effective communication and project escalation.
Based on departmental assignment, provides technical assistance with classroom audio-visual and computer hardware equipment, video conference systems, classroom computers, instructional software applications, AV digital media creation lab, and computer-based classrooms and thoroughly document all support issues and resolution.
Completes other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty and responsibilities satisfactorily and in accordance with the institution values. The duties and responsibilities may be, however, subject to change at any time due to reasonable accommodation or other reasons.
Education, Experience, Knowledge and Skills
Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BS/BA degree in Computer Science, Networking, or related field, or equivalent industry experience.
Minimum 3 years enterprise experience with Microsoft Windows Clients (Win10), MacOS in a Windows Server 2016, Active Directory environment.
Knowledge of ITIL Framework.
Knowledge of Windows and MacOS networking including DHCP, DNS, WINS, TCP/IP.
Deep knowledge of hardware component repair (desktop, notebook, printer, audio visual technologies, other).
Knowledge of the major client software packages (Latest MS Office Productivity Suite, MS Teams, Zoom, Anti-Virus, VPN, FTP, Adobe, Cisco Jabber, ServiceNow etc.).
Experience using SCCM or MS Intune (MDT/OSD) for imaging PCs.
Experience of supporting offsite end users via remote support tool. (LogMeIn Rescue and Configuration Manager).
Experience troubleshooting Macintosh OSX.
Experience with PowerShell and Scripting.
Experience supporting mobile devices (iPad, Android, Apple iOS).
Knowledge of Microsoft Exchange mailbox management.
Strong customer service and excellent communication skills along with the ability to work well with others in a team environment.
Strong analytical skills with demonstrated problem solving ability.
Self-starter with the ability to independently resolve problems.
Ability to perform effectively in a fast-paced environment with short timelines. Ability to maintain high quality of work while supporting multiple critical projects.
We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.
Who We Are
American University of the Caribbean School of Medicine (AUC) is an international medical school preparing physicians for careers in the United States, Canada, and worldwide. We believe that today’s complex healthcare landscape requires a different type of doctor, one who is globally minded and capable of working as part of a cohesive team to deliver empathetic, extraordinary care to diverse patient populations. AUC employs a U.S. model curriculum with two years of medical sciences taught at our St. Maarten campus, followed by two years of clinical sciences taught at affiliated hospitals in the United States and the United Kingdom. AUC is proud to have more than 7,000 alumni eligible for licensure in all 50 states and practicing medicine as chief residents, department chairs, program directors, researchers, entrepreneurs, and community advocates.
AUC’s mission is to train tomorrow’s physicians whose service to their communities and patients is enhanced by international learning experiences, a diverse learning community, and an emphasis on social accountability and engagement. Learn more about AUC, part of Adtalem Global Education, at www.aucmed.edu.
Commitment to Diversity and Inclusion
We pride ourselves in nurturing a culture that encourages everyone to bring their full selves to work each day. To us, diversity and inclusion needs to be intentional to be impactful. We don’t just welcome differences, we celebrate them. #WeAreAdtalem
To learn more about our commitment to Diversity and Inclusion, click here to visit our Diversity page.
Open Positions from American University of the Caribbean (AUC)