* WHO WE ARE: * We’re Wrangu, a diverse and fast-growing technology and services business in the data privacy, risk, compliance and security space. Founded in 2016, our client base is made up predominantly of Global 2000 companies. Our team, also known as the #WranguDreamTeam, are made up of 21 nationalities and 21 languages and are located across our headquarters in Amsterdam and additional office in London. Our core values are Quality, Leadership, Innovation & Professionalism, we like to refer to them as QLIP. We’re growing consistently and now looking to bring in a XXXXX to add value to our Wrangu family. WHAT YOU WILL DO: You, as the Wrangu Technical Writer, will be responsible for the production and management of all Product related documentation such as user guides, design documents, release notes, installation and configuration guides, product storefront text and in-app content. You will report directly to the Head of Product Management and will also be responsible for the managing Internal/External facing Knowledge base, Support portal and known issues database.
From day to day, you'll:
Work closely with the Development and Testing team.
Producef technical documentation such as user guides, design documentation, Product Installation guide and release notes as well as other relevant software product and implementation related material.
Manage Knowledge base articles and support portal
Translate technical and subject matter information to multiple audiences.
Collaborate with developers and managers to clarify any technical issues
Interview SME's, sales and marketing specialists
Work close together with translators, printers and service providers.
Deciding how best to organise and present the documents
Commissioning any photographs or illustrations required
Writing the material clearly and concisely
Editing, proofreading, and indexing
Testing the written material with users
5+ years of experience as a Technical Writer
A clear and concise writing style with strong English language knowledge
A flair for turning technical subjects and jargon into easily understood text
Ability to gather and analyse the information needs of the user.
The ability to absorb information quickly
An analytical mind and an inquisitive nature
Real attention to detail and accuracy and a thorough and methodical approach
The ability to deliver to deadline
A well-organised approach enabling to juggle different documents in parallel across multiple products
An awareness of graphic design, and the processes involved in print and online publishing.
Critical thinker, a problem-solving and great time-management skills
Great interpersonal and communication skills.
Knowledge and use a variety of software such as JIRA, Confluence etc.
* WHAT WE OFFER: *
A competitive financial package
Day off for your Birthday and flexible annual leave options
An international, entrepreneurial, agile and low-bureaucracy working environment
Focus on achievements, productivity, effective collaboration, wellbeing and the need for a healthy work-life balance
Opportunity to learn from the best in the industry and work on the #1 cloud platform, ServiceNow
If you’re looking for an entrepreneurial role in a rapidly growing and global software company apply now. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for our Wrangu family. We will perform criminal background, financial background and employment background check.