Are you a Business Support Specialist with passion for continuous improvement, good communication skills and have technological background with windows related products, Identity access management and service desk knowledge?
Do you want to make a difference in our transition to a fully digitalized, cloud based bank and focus on driving results toward solid business outcomes? As a person you like challenges and you want to have impact on the organization. Your personal goal is to add value to the team, department and organization. You are not easily brought of track, but focused on your goals. Whatever you do, you try to improve it.
As Deliver Services department, we are responsible for service delivery within Garantibank International NV. By service delivery we mean providing service desk functionality, managing suppliers/vendors, providing support to ICT projects. Your main focus will be supporting service desk with your expertise in different areas, involve in projects and communication with our outsourcing partner. On a daily basis you responsibility will change in different areas, from service desk to identity access, advanced technical incidents to different projects. You will have a great chance to improve yourself with new technology and solutions.
Our expectations of you:
Preferable experience in the banking sector and financial products.
To have at least a bachelor degree (technical studies are preferred).
To have strong analytical skills, is able to structure his thoughts, code and work.
To have strong communication skills and an international outlook.
To be pro-active and work independent.
To have a “continuous improvement and professional mindset”.
To be able to prototype and productize concepts and ideas.
You are eager to learn.
Provides on-site technical and functional support to colleagues with respect to hardware and software
Collaborates with 3rd Parties, software engineering and/or application development in order to restore service and/ or identify problems
Knowledge on workspace related hardware, software and appliances (based on Windows 10, Office 365, unified communications and productivity tools) and other (multimedia, printer and voice) devices
Understanding of IT infrastructure (firewall, network, etc)
Knowledge and experience with ITSM/Agile tooling like JIRA, ServiceNow, TOPdesk.
Knowledge and experience with troubleshooting IT infra incidents.
Nice to haves:
Knowledge and experience with ITIL or COBIT framework.
Knowledge and experience with (automated) testing including the concepts.
Working experience in Agile way of working.
Knowledge and experience with TOPdesk is a plus
Knowledge and experience in Identity Access Management is a plus
Open Positions from GarantiBank International N.V.