Job Properties
  • Job Type
    Full-time Position
  • Category
    Sales & Retail
  • Languages
    English
  • Experience Required
    Entry
  • Degree Required
    Bachelor
    • Province
      Hoofddorp
    • Date Posted
      September 29,2021
    • JSS
    • VISA
    • MOCKINTERVIEW
    • IMG_6430
    • Career Consultation
    • COVERLETTER CHECK
    • CV CHECK

    Teamlead Customer Service Travel Retail

    About us

    We, Capi-Lux and B&S Retail, offer a trendsetting & inspiring shopping experience to all our customers at several international airports and military bases. We offer two concepts; we are thé travellers electronics Retailer and we have several multi category stores. What they have in common? They only work with Premium Brands and luxury A-brands such as Bose, JBL, Johnny Walker and Bacardi.

    About you

    You participate in the day-to-day work of the team, such as contacting customers by phone, processing returns, answering live chat and maintaining the mailbox. Furthermore, you are responsible for matters such as appraisal interviews, hiring new employees, coaching the team, decisions regarding financial and commercial decisions such as whether to reimburse returned products, and determining and adjusting the return policy.
    You are service- and solution-oriented and have an eye for business processes. You are social, have strong communication skills (in both English and Dutch) and are a real team player. You work proactively and hands-on and ensure that every customer experience with our customer service department is an unforgettable experience (in the positive sense of the word of course)! You keep the overview, you are constantly looking for the most efficient ways of work and you are always helpful, both to customers and colleagues. Further:

    • You have at least a completed HBO education.
    • You have knowledge of MS Office.
    • You are accurate and reliable.
    • You are approachable and able to handle confidential information.
    • You are not afraid to take responsibility and to justify your choices to the management.
    • You are available during the week, but in the future also occasionally on Saturdays.

    What we offer

    You will work in the dynamic, international world of Travel Retail. So, you will be in contact with travellers from all over the world!

    • You will work in an inspiring, international organization with a strong growth ambition.
    • You will receive a competitive salary and a travel allowance.
    • You can receive several bonusses and come to the yearly staff sales.
    • You will work with great brands in the dynamic world of Retail.
    • You will work in a dynamic world, where no day is the same.

    Convinced?

    Is this the job you are looking for? Or do you have any further questions regarding the vacancy? Please feel free to reach out to Esther Sikkens via 0235699574 or apply by clicking the button below!

     
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