Finance and Economics Management & Business Others Marketing and PR
3 - 5 Years
Team Lead Payment Operations
Team Lead Payments Operations
The Team Lead Payments Operations helps to apply the finance strategy aligned with Booking.com’s business objectives by working on key initiatives in Payments Operations.
In this role, the Team Lead Payment Operations will be responsible to develop and coach a team of Analysts and/or Accountants that embraces and drives change, business partnering, efficiency with the use and development of right tools, growth, empowerment, and teamwork.
The Team Lead PO manages the payment operations team and stakeholders, and serves as a business advisor to their stakeholders. The Team Lead PO takes the lead to prioritize and delegate new initiatives and projects based on business impact, and develops the team to build meaningful and insightful reports and dashboards that help scaling business and steer business decisions.
Tasks & Responsibilities.
Developing, managing and inspiring a team of Payments Process Analysts / Payments accountants, translating company, and departmental goals into team and personal objectives
Ensure KPIs and SLAs are met timely & accurately in line with Booking.com business objectives
Building and developing a proficient knowledge of payments operations processes within the team.
Establishing a reporting framework which supports decision making, accountability, and process improvements, keeping in mind control environment and compliance requirements
Responsible for reviewing business and SOx controls performed by the team on a monthly basis
Providing business support on a range of ad-hoc/cross-functional projects and strategic initiatives
Working closely with other technical, operational or analytical departments to provide business support and suggest process improvements.
Actively interacts with the product communities within Booking.com to understand developments in the company's products and the impact that has on his/her team
Analyzing key trends and variances, and leading production of monthly/quarterly/ad-hoc reporting to the Payment Operations (Senior) Managers
Serving as the leader of the group, ensuring work tasks are adequately prioritized and completed, team member’s workloads are balanced and actively monitored
Ensure individual team member’s OKRs are in alignment with team roadmap
Drive team OKRs
Tracking and monitoring performance levels, and manage underperformance in the team
Work with management to implement process changes by identifying process improvements.
Prepare and conduct performance reviews and keep track of progress during the year
Background in finance
Excellent communication skills
A good people motivator with management experience
Ability to proactively drive the assigned projects and reach the preset objectives
Excellent teamwork skills
Understanding the impact of the team and the bigger picture
Good presentation and interpersonal skills.
Demonstrates tenacity, drive, ability to inspire and collaborate.
Ability to multi-task & a flexible and positive attitude
Able to adapt style and approach in order to work effectively with internal and external stakeholders from a variety of different cultures
Able to operate effectively in a complex environment with a wide variety of stakeholders
Ability to proactively prioritize and lead the assigned projects and reach the preset objectives
Demonstrates analytical and curious mindset, tenacity, drive, and ability to inspire and collaborate
Ability to be an effective people manager yet just as comfortable rolling up the sleeves to get the job done in a demanding and evolving start-up environment
Motivational people manager who believes in building teams of high performing individuals and knows what it takes to do this in a rounded and people-centered way
Excellent verbal and written communication skills, ability to present, make decisions and gain consensus with a large group
Demonstrable experience in finance roles with progressively increasing levels of responsibility.