Established in 1996 in Amsterdam, Booking.com has grown from a small Dutch start-up to the third largest ecommerce company in the world. Booking.com is the largest business within Booking Holdings (NASDAQ: BKNG) and accounts for the vast majority of Booking Holdings’ total revenue. Booking Holdings is a leading Fortune 500 e-commerce conglomerate with a market cap of approximately $80 billion and revenues of $12.7 billion (2018). Booking.com currently employs more than 17,000 employees in 214 offices in 70 countries worldwide.
With a mission to make it easier for everyone to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. Booking.com connects travellers with the world’s largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts and even tree houses. The Booking.com website and mobile apps are available in over 40 languages, offer more than 28,984,513 total reported listings, and cover 142,259 destinations in 229 countries worldwide. Each day, more than 1,550,000 room nights are reserved on its platform. So whether travelling for business or leisure, customers can instantly book their ideal accommodation quickly and easily, without booking fees and backed up by its promise to price match. Via the customer experience team, customers can reach Booking.com 24/7 for assistance and support in over 40 languages, any time of the day or night.
At Booking.com, we are all involved in making hundreds of decisions every day. The decisions we make are a reflection of our Values - they reflect what is important to us, both as individuals and as an organisation.
When we use our Values to make decisions, we make a deliberate choice to focus on what is important. When Values are made explicit, they provide clarity on what “good” looks like. And when they are shared, they build unity in a group. They build culture.
Think customer first. We obsess about adding value for our customers - guests, partners, colleagues - to make it easier for everyone to experience the world.
Own it. We deliver on our promises, make informed decisions and prioritiseto get the important things done today.
Learn forever. We are resilient, take time to reflect, and seek to learn – from colleagues, from the outside world and from our failures.
Succeed together.We celebrate team success, through making connections, building trust and valuing the diverse perspectives of others.
Do the right thing. We get the right results the right way. For each other, our communities and the world around us.
Booking.com Leadership Team
Chief Executive Officer, Glenn Fogel
SVP, Chief Finance Officer, Sue D’Emic (Interim)
SVP, Chief Marketing Officer, Arjan Dijk
SVP, Chief Technology Officer, Matt Swann
SVP, Chief Legal Officer, Maria Barros
SVP, Chief People Officer, Paulo Pisano
SVP, Commercial Operations, James Waters
For more information on the leadership biographies: please visit https://globalnews.booking.com/executive-biographies/
Talent Acquisition Operations Manager
The first responsibility of the role is to ensure Recruitment Operations and Support run smoothly from operational and people perspective. Specifically they will be managing all recruiting-operations & support related activities, equipping recruiters and coordinators with the most effective tools to approach the hiring process, analysing multitudes of data in order to identify, evaluate, and implement the systems and tools that best meet the needs of the company’s recruiting team so that it can find, attract, and hire the best talent out there.
Talent Acquisition Operations Manager will be optimising the effectiveness of talent as an operation and driving consistency across the board.
Reports to: Senior Manager - Recruitment Operations
Drive various global Recruitment Operations oriented initiatives, projects and procedures including implementation and communication (e.g cost, candidate management).
Ensure a compliant talent acquisition process from a data privacy (incl. GDPR), risk and compliance process.
Participate in companywide People and TA initiatives, projects and procedures.
Closely work together with the (senior) managers & leads in the TA Department to assure congruent Recruitment processes and procedures as well as sharing knowledge and best practices.
Collaborate with the relevant stakeholders in the People Department involved in the hiring and onboarding process to streamline the candidate- and new joiner experience.
Agree upon and deliver against agreed services, SLA’s and KPI’s, report on status and progress.
Manages a global team of Team Leads Recruitment Ops & Support, and indirectly a group of employees, to ensure that the Recruitment Operations activities are conducted effectively and ethically and comply with the organisations policies and standards as well as relevant regulations and laws.
Ensures the development of individuals within the organisation. Coaches and directs people to allow them to achieve both organisational and individual objectives.
Operates as a partner to the Sr Talent Acquisition Manager and other managers in TA department, using both Recruitment and Business acumen to ensure that Booking.com delivers against its objectives.
5+ years of people management experience in an operational role technical/operational practices
Excellent communication skills, including, influencing, coaching and mentoring.
Strong analytical and problem solving skills; comfortable working with large amounts of data, disparate systems and applications, and communicating data findings; experience establishing and tracking business metrics
Experience with Recruiting and HR Technologies, ideally Greenhouse, Workday and Zendesk
Ability to work cross functionally and partner with different stakeholders to impact business decisions. Ability to drive and own large change programmes.
Thinks strategically, creatively and manages changing priorities
OTHER PERSONAL CHARACTERISTICS
Able to function in a fast-moving entrepreneurial environment
Humble yet confident, with high self-awareness
A strategic thinker yet focused on execution; able to roll up their sleeves to get things done
Self-starter with high energy and drive; fast-paced and results-driven; forward-thinking
Experimental, ready to learn and open to change
Keep the customer at the centre of everything you do
Good cultural and organisational sensitivity
Committed to building a diverse, inclusive work environment