Job Properties
  • Job Type
    Full-time Position
  • Category
    Software & Information Technology
  • Languages
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      October 01,2021
    • JSS
    • VISA
    • IMG_6430
    • Career Consultation
    • CV CHECK

    Tactical Partner Manager (Service Delivery)

    Your new job and office

    Join AH Technology: Reinventing Food Retail every day. Be our new specialist in the area of partner management, contract management and service management.

    What do we offer?

    The job

    As a Tactical Partner Manager you are responsible for the securement of quality and continuity of external service delivery, and guarding the contracts, an efficient delivery of agreed service delivery (projects, support, operation) and controlling the IT-service delivery according to the demands and wishes from the business and product organization. The Tactical Partner Manager reports directly to the Head of Technology Engagement.

    In this position you will have the following focus:

    Tactical Partner Management

    • Develop Partner/vendor/supplier strategies and bring them into execution;
    • Contribute to the development, the maintenance and the execution of a companywide IT partner/vendor/supplier management strategy;
    • Define scope of services of partner/vendor/supplier;
    • Relation Management: develop partner/vendor/supplier policies, collaboratively with Procurement (service typology, preferred suppliers, framework agreements); maintain a solid relationship with internal and external partners/vendors/suppliers on a strategic / tactical level; develops partnerships when required;
    • Performance management: ensure that service delivery meets the expectations and the contractual obligations regarding the suppliers, law and regulations; Setup of maturity models, judgement of partner/supplier performance and realize contract value; Contribute to rationalization, evaluation and development of the supplier performance and -relations regarding the service delivery, products and projects to identify opportunities and improvements
    • Risk Management: Setup and maintenance of the risk management dashboard; Control and manage supplier risks in a dynamic multi-sourcing organization.

    Service Management

    Management of the quality and continuity of the service delivered by a supplier:

    • Supervises the Service Manager on the quality and delivery of services provided by partner/vendors/suppliers
    • Ensures a fit for purpose governance between partners/vendor/suppliers and the Tech organization
    • Ensures an adequate handling of issues and escalations on service delivery and contracts
    • Develop and guide Service Managers on content, process, and building (long-term) partner relationships

    Contract Management

    Management of contracts and assets, including financial perspective

    • Supervises the capture of agreements in contract by Contract Managers in collaboration with Procurement and Vendor Management
    • Ensures a correct execution of the contractual agreement from a buyers’ perspective
    • Develop and guide Contract Managers on content, process, and building (long-term) partner relationships
    • Contributes to a cost-effective delivery of services to comply with business and customer needs
    • Delivers a contribution for a competitive price and regularly checks this

    Your profile:

    • Relevant Bachelors’ degree (e.g. Business Administration or IT Management or Economics)
    • 10+ years of relevant experience in vendor management, contract management and service management
    • Expert knowledge of supplier- and contract management field of expertise
    • Knowledge and experience with ITIL, ASL, BiSL and Cobit
    • Affinity with technology and experience or affinity with relevant rules and regulations
    • Detail oriented, analytical, precise and capable of identifying trends and opportunities for efficient and better performance
    • Relevant experience in an international environment
    • Social skills for intensive alignment, negotiation, discussions and advise towards suppliers
    • Excellent communicative skills in English, Dutch is preferred.
    • Strong verbal, written and presentation skills


    Interested? Please apply here.

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