Job Properties
  • Job Type
    Full-time Position
  • Background
    Management & Business Others
  • Languages
  • Experience Required
    3 - 5 Years
  • Degree Required
    • Province
    • Date Posted
      December 28,2020
    • IMG_6430
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    • internship package
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    Support Administrator

    This is us!
    Esko, a Danaher company, is a global provider of integrated software and hardware solutions that digitize, automate and connect the go-to-market process of consumer goods. Esko connects people, processes and tools to meet the needs of global brands and the people who trust them. Esko customers bring consumer products to life with accuracy, efficiency and speed. Packaging for 9 out of 10 major brands is produced by Esko customers today. Headquartered in Gent, Belgium, Esko employs 1800 people worldwide with a unique focus on the packaging.
    Esko, Brand Solutions is a business unit within Esko and it helps its customers make the best packaging for billions of consumers. Our product portfolio supports and manages the packaging and print processes for consumer packaged goods (CPG) brands, pharma, life science, and retail customers.

    Esko solutions are used in packaging management (WebCenter), asset management (MediaBeacon), artwork creation and 3D visualization (Studio), structural design (ArtiosCAD), prepress, workflow automation (Automation Engine), quality assurance, sample-making, palletization (CapePack), supply chain collaboration and/or the production of signage and displays.

    The Esko family includes solutions from recent acquisitions including Enfocus, with its PDF quality control tools and automation solutions, MediaBeacon, with its digital asset management (DAM) solutions, and BLUE Software, with its SaaS label and artwork management applications.

    Our core values
    We empower creativity and unconventional thinking to help us uncover breakthrough solutions and accelerate the pace of innovation. We believe with conviction that diversity helps us uncover more powerful customer insights and ultimately creates a competitive advantage in the markets we serve.And we would love to have you on this journey with us! Apply today.

    The Support Administrator is a unique opportunity to contribute in a meaningful way by providing quality and efficient technical service to one of our global SaaS customers.

    In this role, the Support Administrator will:
    • Provide Tier 1 day to day support and administration of a customer’s BLUE site in a post-deployment environment; onsite at the customer’s office in Rotterdam Netherlands.
    • Maintain and modify the customer’s site by managing user accounts, modifying workflow templates, editing custom fields, and fine-tuning end user security settings.
    • Understand and prescribe to any Site Maintenance workflows and Standard Operating Procedures established by the customer.
    • Deliver monthly, quarterly, and bi-annual reporting on client Key Performance Indicators (KPIs)
    • Provide software and procedural training to new hires and assist customer sponsors in supporting the use of the system within the customer organization.
    • Work directly with the customer’s regional process team and participate in discussions to determine potential changes to workflow and site requirements.
    • Communicate with Support Administrator counterparts both regionally and globally to manage workload and gain knowledge on regional activities.
    Critical Success Factors for the Ideal Candidate Profile are:
    • Excellent communication and presentation skills both verbal and written
    • Strong problem-solving skills and capability to maintain focus in a demanding environment
    • Ability to adjust assignments to best align with customer’s needs
    • Attention to detail, ability to understand and adapt to company and customer processes and procedures.
    • Technical aptitude and interest in embracing new technologies to maintain and increase customer satisfaction.
    We are looking for a professional who is:
    • Motivated and Driven – to focus and direct their energy and efforts towards achieving success
    • Team Player – relationship savvy people who intentionally make connections with both internal partners and external contacts
    • Customer-Oriented Achiever - create commitment and trust through strong work ethics and customer-focused attitude
    • Disruptive Thinker – solve problems and approach work with innovation at the forefront of their mind
    • Excellent listening skills and ability to understand and interpret business needs to define communication requirements for a variety of audiences
    Your Education and/or Background Experience will include:
    • One to Three years’ experience with SaaS or Enterprise software solutions in a support role
    • Bachelor’s degree in Computer Science or related discipline
    • Involvement in Graphic Services Production or with Digital Asset Management solutions
    • Experience in leading user training
    • Knowledge of full-life cycle implementation and/or development
    • Intermediate skills using Microsoft Applications (Word, Excel, PowerPoint, SharePoint, Power BI)
    Our offer
    You will be part of a dynamic team in which there is a high focus on delivering results and continuous improvement, but also where having fun and teamwork is very important. It's a fast-paced environment, a consultative role, where you will get to partner with people to
    achieve their strategic business goals. You will work in a leading global company, with a Manager who cares about you, your strengths and will help you to develop the best possible version of yourself.
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