Rituals is growing. We are steadily expanding in new territories, opening new stores and growing our online presence. Think globally (USA, Asia, Middle East) and think around 100 stores per year. And our ambitions are growing as well. To ensure we can keep up with the growth, we are looking to add new talent to our Supply Chain to support and join in our growth ambitions!
As a Supply Chain professional, you can relate to our motto: “Supply Chain will never be the bottleneck for growth”. In light of our motto, we are investing in capacity, building scalable processes and automate where possible. To keep up with the complexity that comes with growth, we strive for simple and elegant solutions to stay in control. Keeping excellent customer service as the most important part of our work!
Supply Chain is organised in teams; Customer Fulfilment, E-com Supply Chain, Logistics, S&OP, Supply Planning & Inventory, Shop/Ecom Planning and SC Development. Our Head Office is located at the iconic canals of Amsterdam. To facilitate our international business, we have positioned two supply chain teams outside of Amsterdam. In New York and Hong Kong.
Customer Fulfilment Our customer fulfilment team supports the Wholesale, Travel, Master Franchise and Corporate Partnerships (B2B) departments. Our focus is the Order to Cash process from end to end. Being the voice of the customer, we strive for an efficient, effective and scalable order to cash process. Our team manages all supply chain aspects from order management in our Microsoft Dynamics AX ERP to arranging logistics for our Key Accounts (Department stores, Perfumeries, Duty Free, Pure Players, Corporate Partners).
Alma Hadzic – Customer Fulfilment Specialist: “Working within Supply Chain at Rituals is exciting and dynamic, no two days are the same; you can go from offering solutions to your customers, to reporting, to being part of a bigger project that provides opportunities and improvements to everyone involved. What I enjoy the most is feeling that together with my team we are contributing to the growth of Rituals and feeling the positive ‘we can do this together’ team spirit year around.”
Key Account Specialist Supply Chain
E-commerce Supply Chain The name says it all: our E-commerce supply chain team is responsible for our online channels. We ensure the on time, in full fulfilment of all our B2C orders. In a true omnichannel fashion, we work closely with our Digital and IT teams. Orders are shipped out 1 of our of 6 E-commerce DCs, or via Click & Collect and Ship from Store from our Retail stores. Fast and reliable delivery is key, so we implement local hero carriers in our multiple carrier strategy. Personalisation is a key focus, such as delivery options, giftwrapping, greeting cards. We have exiting plans lined up for new DCs!
Quote Veronique Wedzinga - E-commerce Fulfilment Specialist: “Impact,responsibility and creativity are key ingredients of this job. Due to the mix of stakeholders, no day is the same. We often have to make quick choices with strategic impact. This is why you never get bored and learn fast. Development is key, you develop can yourself into an expert in the field of Ecom-Supply chain with us.“
Sales & Operations Planning Our S&OP team is in charge of the global demand planning for all Rituals product categories, sales channels and countries.
During our monthly S&OP process we gather business inputs from our sales teams. We work closely together with the marketing team to translate all planned promotions into an optimal forecast and support a smooth execution. The S&OP team manages all demand related introduction activities and ensures smooth product launches. We agree on growth related business drivers with the financial Control team and translate all business insights into a rolling financial demand plan.
To keep supporting our growth and reach our ambitions of running a fully integrated business planning process, we work with a state of the art forecasting tool, Logility.
Quote Adeline Dessing – Promotion planner:“It feels like I gained years of experience in the past year; Rituals is about empowering your coworkers and making the fullest use of your talents. From the start on I got complete ownership in my role, you can say my learning curve is as fast as Rituals’ growth!”
No open vacancies
Supply Planning & Inventory “Without supply no sales” and that is the truth! Orchestrating Rituals the supply planning is not only one of the most complex, it is also one of the most valuable ‘rituals’. We secure global availability of products from our suppliers, as well as guaranteeing timely supply for our product launches, promotions and gifting season.
To keep up with the growth we are actively investing in future-proofing our supply planning in a pro-active, automated and innovative fashion. We are improving all aspects of our processes in a phenomenal speed. Recently we upgraded our Planning system SLIM4 to be ready for the next years to come.
Quote Mark van Breemen – Supply Planner“As supply planner I manage long-term relationships with international suppliers to ensure steady supply while guiding suppliers in keeping up with the fast growth of Rituals. In this role I’m challenged to take ownership and continuously seek improvements. Therefore, Rituals is the perfect place to develop yourself and explore new talents.”
Shop & E-commerce Planning Our Shop & E-Commerce Planning team is responsible for the automated replenishment of our 900 stores. Of course we take into account each stores assortment and unique sales pattern, optimal order advices ensure the stores get delivered sufficient supply 1-5 times per week.
We also manage the replenishment of our E-com DCs to achieve the goal of keeping all items in full supply on our webshop.
Quote Tara Beumer – Shop Planning: “Never a dull moment. Omni-replenishment is all about finding the right balance between supply, demand and capacity on multiple levels. The daily challenge of providing the right amount of supply at the right place at the right time gives me a lot of satisfaction. To be successful in this you get full support to use your skills but also to continue to develop them to keep up with the continuous growth.”
Supply Planner E-Commerce
Logistics Logistics is the beating heart in supporting the growth. We are investing in capacity to support the B2B and B2C growth in Europe, USA and Asia. Automation, robotisation and mechanisation are key ingredients to make this growth happen in a profitable way.
For peak moments in the business such as monthly new product launches, Mother’s Day and Christmas sufficient pick/pack/ship & storage capacity is critical. We also drive innovative programs to help our Retail stores with timely deliveries. Last but not least, we provide reliable deliveries to our key accounts via pre-alerts and booking slots.
Our Retail Shop Logistics team ensures timely delivery and customer support to all 900 Rituals stores worldwide. We support the paperless in-store goods receipt & inventory accuracy processes via the In-store Logistics EVA App used by all shop managers.
Quote Richard Lans – Logistics Supplier Manager (Transport):“Never a dull moment. Logistics is the connecting factor between supply and demand. The daily challenge of providing the right service to the various Rituals departments gives me a lot of satisfaction. To be successful in this you get full support to use your skills but also to continue to develop them to keep up with the continuous growth.”
Shop Logistics Coordinator
Logistics Supplier Manager
Supply Chain Development TeamThe Supply Chain Development Team is responsible for managing strategic and cross-functional supply chain projects. The team has defined one way of working for project management across the entire Supply Chain department, stimulating everyone to participate in one or more projects to help support Rituals growth. While the business teams mentioned above are running the supply chain operation – this team helps managers and teams take a step back and look at vision, strategy, and future aspirations with an aim to develop capabilities for the next stage of supply chain maturity.