Finance and Economics Management & Business Others Marketing and PR Supply Chain and Procurement
3 - 5 Years
Supply Chain Analyst - Customer Order Management
Outline of Role
Working as part of the Materials team, reporting to the Operations Manager. Responsible for delivering high quality customer service to both external and internal customers of CES products, globally.
Follows the customer order management process to facilitate successful order fulfilment for all customers in pursuit of plant and corporate on time delivery (OTD) objectives. Addresses problems and concerns by investigating, analysing and coordinating cross-functional problem-resolution and improvement initiatives.
-Efficient customer order management through:
-Maintenance of Oracle Order Management to process EDI, schedules, spot orders, customer portals
-Active involvement in executing the demand plan in line with customer and business processes
-Strong customer internal and external relationship management
-Various communication channels including email, telephone, conference calls, customer meetings
-Schedule v Forecast analysis – trends, data analysis, abnormal demand
-Ensure OTD to customers through:
-Work cross functionally with production control, planning, account management & logistics
-Communicating and escalating issues in a timely manner and drive resolution of problems and issues.
-Engage / communicate with key contacts and stakeholders
-Internal & external customers – regarding product, service and relationship management improvement (VOC)