Job Properties
  • Job Type
    Full-time Position
  • Background
  • Languages
  • Experience Required
    3 - 5 Years
  • Degree Required
    • Province
    • Date Posted
      November 08,2020
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    • Career Consultation
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    • internship package
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    Supplier Manager

    The Role

    Where you fit in

    The digital transformation strategy of Shell requires an increasingly flexible, agile and secure IT environment in order to enable best use of data, cloud services, personalization of user experience and connectivity of devices. Keeping our business goals and user experience in the forefront, Shell IT has taken the decision to insource or directly procure a number of connectivity services. By taking greater control over key aspects of connectivity we can provide our users with better user experience, speed and agility, while maintaining operational effectiveness and efficiency. As a result, we are building a partially insourced and multi-vendor ecosystem for our connectivity products and services and will be developing new skills and capabilities. Come join us on this exciting and ambitious journey.

    Shell is hiring a Supplier Manager role in the IT Infrastructure organization who will be responsible for ITSO contracts with key infrastructure service providers and application suppliers in the Connectivity space.

    What’s the role?

    As a Supplier Manager, you will ensure that services provided by third parties are secure and reliable while exercising contractual clauses to ensure key KPIs (e.g. Critical Service Levels, Key Measures) are upheld. You will act as the escalation point between Business IT and 3rd party provided for any deterioration in service levels.

    As part of your role, you will be increasingly responsible to manage vendor operations teams to ensure appropriate management and change to the infrastructure services provided to the end user organisation.

    More specifically, your responsibilities will include:

    • Ownership of supplier’s delivery (supplier is responsible), actively monitoring Supplier performance alignment to agreed Shell SLAs.
    • Contributing (not responsible) to new service development working with Service Manager, business representatives, Support teams, Suppliers to ensure business requirements are captured concisely and translated to service requests
    • Review and support the operational planning and delivery of new services in response to new service requests.
    • Within contractual boundaries planning & steering existing services delivery to align or enhance current and forecasted business demand in partnership with Product Manager and Business IT representatives
    • Reviewing, in collaboration with Product Manager, General Manager and the suppliers, the delivery of services by analyzing functionalities, trends, SLA performance, costs and continued alignment to the original business case and later developments
    • Be aware of systemic issues with their services, provide advice and take accountability for sustainable resolutions
    • Effectively balance the contract with the relationship with suppliers- Advise IT and business stakeholders on contractual & commercial aspects of component services to ensure linkages and alignment with the ISP contractual framework
    • Ensuring mutually beneficial and responsive relationships are established & maintained with Shell Businesses and Supplier by managing stakeholders (key stakeholders often include senior-level representative from Shell and supplier organization) concerns and expectations.
    • Be aware of and connected to Supplier led projects that have impact on the services
    • Be accountable for Information Risk Management compliance
    • Be accountable for adherence Connectivity Compliance Charter by suppliers and functions

    What we need from you?

    • Significant experience in supplier relationship and contractor management with network and/or telecom 3rd parties
    • Proven experience in dealing with vendor SLA and service level management
    • Preferably with professional project management certifications (ITIL v4, PMP or Prince2 Practitioner);
    • Familiar with and able to adhere to project management methodologies and tools;
    • Excellent communication, presentation, and stakeholder management skills, both for internal and external sides
    • We’re keen to hear from IT professionals who have a bachelor’s or master’s degree, preferably in Information Technology, Computer Science, Telecommunications or equivalent work experience

    An innovative place to work

    There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

    Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

    An inclusive place to work

    To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential…

    • We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we’ll take it from there.
    • We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
    • We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
    • We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

    A rewarding place to work

    Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

    We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.


    Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.
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