Management & Business Others Supply Chain and Procurement
3 - 5 Years
Supervisor Ocean Export
As a Supervisor, you will have the opportunity to support customer supply chains by helping to move their freight efficiently and effectively. In this role you will be responsible for the operational handling and follow-up of a portfolio of ocean customers and will report to Operations Manager. Your daily tasks will be 70% operational and 30% leading the team.
Our employees thrive in a fast paced environment while working to provide best-in-class customer service and problem resolution.
Upon starting with C.H. Robinson, you will be enrolled in training to jumpstart your knowledge of our company and our industry, help you excel in our culture, and ensure your proficiency in our systems and processes. We want you to be more than a crucial element to our customers and carriers- we want you to be a high-performing member of our team.
Lead a team of 4-5 Global Forwarding Agents
Understand each assigned customer’s business model and how that applies to logistics needs
Respond to office inquiries and follow-up to ensure issue resolution
Collaborate with support staff, overseas offices and other third parties to ensure efficiency, continued exemplary customer service, and relationship development
Understand and input applicable financial components of shipments for proper billing of shipments
Prepare and review routine reports
Ensure adherence to customer SOPs, government agency regulations, and C.H. Robinson company standards
Perform other duties and projects as assigned
2+ years’ experience in a similar role with involvement in team management
Ability to supervise staff, including delegation of tasks
Effective communicator with colleagues, clients and suppliers
Knowledge and experience with customs procedures and formalities
Ability to multi-task, prioritize, and manage time effectively
Native/fluent Dutch speaker with good communication skills in English
Proficient in Microsoft Office (Word, Excel, and Outlook) and using the internet
Knowledge or coursework in Supply Chain, Logistics and or International Business a plus
Hands on mentality, eager to learn, prepared to walk the extra mile
About C.H. Robinson
From the produce you buy, to the water you drink, C.H. Robinson delivers products to people all around the globe. We are one of the world’s largest 3rd party logistic providers. Join our diverse team to innovate, solve problems, have fun and thrive.