Job Properties
  • Job Type
    Full-time Position
  • Background
    Management & Business Others
  • Languages
    English
  • Experience Required
    3 - 5 Years
  • Degree Required
    Bachelor
    • Province
      2,799 reviews
    • Date Posted
      April 21,2021
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    • internship package

    Sr. Regional Operations Manager - Safety

    About the Role

    Safety is a critical topic that resonates everywhere Uber operates. It's crucial for our users, our business, and our brand. Uber is therefore committed to keep making Safety our top priority globally.

    We are growing our safety team to drive focus on this priority. This team will set the strategy and drive innovation across the business to raise the bar on safety across both mobility and delivery and build public trust in our commitment to safety.

    The Sr. Safety Operations Manager will be the primary safety liaison and business partner between the local operations teams, cross-functional teams and HQ Safety & Insurance Product to launch products, processes, and policies in EMEA.

    If you love a challenge and are excited about building a mission-critical function, we have the opportunity you've been looking for.

    What you'll do:

    • Take ownership for partner-driver, rider, courier, and eater safety in EMEA to ensure that Uber is the platform of choice when it comes to safety
    • Manage our Safety Education program for all platform users and become the central EMEA POC for any NGOs we partner with in the development of the program
    • Partner with Safety Product to launch solutions for all users in the EMEA region
    • Lead, monitor and analyze safety-related incidents and trends, investigating suspicious activity and behavior, identifying risks to Uber and its users and proposing operational and product solutions
    • Design and implement processes for early identification of trends and/or blocking issues in safety incidents
    • Design and implement a scalable process and initiatives to improve safety on the Uber platform
    • Set and develop best practice standards and ensure their maintenance and continuous improvement
    • Recommending improvements to safety programs scoping, building, testing and deployment across the region
    • Build productive and successful relationships with operations, functional leadership and other relevant Global and regional stakeholders
    • Understand the business objectives and plans and advise on potential safety implications
    • Translate the impact of safety programs into business operations outputs and advocate for safety interventions and awareness in the region
    • Participate in other special projects/assignments as necessary

    What you'll need:

    • 5+ years experience in a high-growth technology companies or multinational company with an established safety culture
    • Deep subject matter knowledge and practical expertise in a safety field will be an added advantage
    • Data driven decision making mentality and sound business judgment through strong analytical thinking and experimentation
    • Cross-team coordination, project management, and good communication skills, both verbally and in writing, are crucial
    • The successful candidate is also one that has a record of accomplishment delivering success in high performing business organizations, and one who has program management experience
    • Strong background of being a respected operational problem solver
    • Demonstrated experience interpreting and presenting data to various audiences; ability to translate quantitative findings into action plans
    • Ability to take initiative in a constantly-changing work environment
    • Stakeholder management capabilities and interest in developing them further
    • Experience managing projects with cross-functional stakeholders
    • SQL knowledge a plus, but not required
    • Flexible approach to work. Able to manage own priorities, workload and willingness to travel

    About Uber

    At Uber, we ignite opportunity by setting the world in motion. We seek big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

    We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. Should you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together!

    If you have a disability or special need that requires accommodation, please let us know.

     
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