Safety is a critical topic that resonates everywhere Uber operates. It's crucial for our users, our business, and our brand. Uber is therefore committed to keep making Safety our top priority globally.
We are growing our safety team to drive focus on this priority. This team will set the strategy and drive innovation across the business to raise the bar on safety across both mobility and delivery and build public trust in our commitment to safety.
The Sr. Safety Operations Manager will be the primary safety liaison and business partner between the local operations teams, cross-functional teams and HQ Safety & Insurance Product to launch products, processes, and policies in EMEA.
If you love a challenge and are excited about building a mission-critical function, we have the opportunity you've been looking for.
What you'll do:
Take ownership for partner-driver, rider, courier, and eater safety in EMEA to ensure that Uber is the platform of choice when it comes to safety
Manage our Safety Education program for all platform users and become the central EMEA POC for any NGOs we partner with in the development of the program
Partner with Safety Product to launch solutions for all users in the EMEA region
Lead, monitor and analyze safety-related incidents and trends, investigating suspicious activity and behavior, identifying risks to Uber and its users and proposing operational and product solutions
Design and implement processes for early identification of trends and/or blocking issues in safety incidents
Design and implement a scalable process and initiatives to improve safety on the Uber platform
Set and develop best practice standards and ensure their maintenance and continuous improvement
Recommending improvements to safety programs scoping, building, testing and deployment across the region
Build productive and successful relationships with operations, functional leadership and other relevant Global and regional stakeholders
Understand the business objectives and plans and advise on potential safety implications
Translate the impact of safety programs into business operations outputs and advocate for safety interventions and awareness in the region
Participate in other special projects/assignments as necessary
What you'll need:
5+ years experience in a high-growth technology companies or multinational company with an established safety culture
Deep subject matter knowledge and practical expertise in a safety field will be an added advantage
Data driven decision making mentality and sound business judgment through strong analytical thinking and experimentation
Cross-team coordination, project management, and good communication skills, both verbally and in writing, are crucial
The successful candidate is also one that has a record of accomplishment delivering success in high performing business organizations, and one who has program management experience
Strong background of being a respected operational problem solver
Demonstrated experience interpreting and presenting data to various audiences; ability to translate quantitative findings into action plans
Ability to take initiative in a constantly-changing work environment
Stakeholder management capabilities and interest in developing them further
Experience managing projects with cross-functional stakeholders
SQL knowledge a plus, but not required
Flexible approach to work. Able to manage own priorities, workload and willingness to travel
At Uber, we ignite opportunity by setting the world in motion. We seek big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. Should you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together!
If you have a disability or special need that requires accommodation, please let us know.