ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
What you get to do in this role:
Translate product strategy into product capabilities and manage them from concept to delivery
Create compelling market validated use cases and stories in alignment with product strategy and business value.
Collaborate with researchers, designers and tester on defining and testing innovative ideas.
Validate product designs and prototypes with customers, enterprise stakeholders and prospects to co-innovate and test the requirements
Comfort with technical concepts around cloud software & applications and demoing the products in front of large customer audience.
Maintain a firm grasp of the competitive landscape and identify areas of competitive differentiation for internal consumption and competitive programs.
Advocate for the voice of the customer and provide a business perspective on value during day-to-day development and manage the feature work backlog.
Clearly present findings and recommendations from experiments to executives and key stakeholders
In order to be successful in this role, we need someone who has:
5+ years of relevant product management experience in a fast paced, high growth agile SaaS environment
Experience in building analytics related products, features on a SaaS product. Experience and understanding of Process Mining solution or ServiceNow platform is a plus.
Strong analytics sense and comfort with analyzing the large process analytics data.
Demonstrated experience in collaborating with multiple teams and facilitating brainstorming sessions to arrive at a solution
Top-notch written and oral communication skills, including experience presenting to executive leadership, participating in the sales cycle, and handling sensitive customer escalations
Demonstrated experience in gathering and transforming product requirements into an actionable product roadmap.
Strong user experience/design sense, with a record of building great products.
Ability to quickly shift focus and manage/coordinate multiple projects
Aptitude for heavy research with the ability to perform a fit gap analysis of product capabilities
Proven success of increasing product and feature adoption through data driven product changes or enablement
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.