Job Properties
  • Job Type
    Full-time Position
  • Background
    Management & Business Others
    Supply Chain and Procurement
  • Languages
    English
  • Experience Required
    3 - 5 Years
  • Degree Required
    Bachelor
    • Province
      2,929 reviews
    • Date Posted
      April 07,2021
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    Sr Manager, Central Operations (Driver & Rider Operations)

    About the Role

    Our Rider and Driver Operations team leads our vision, strategy, execution and tactics for both rider and driver operations across Europe, Middle East and Africa. Operations is all about running our business on the ground and helping our riders and driver partners get the most out of Uber's platform. This role will involve huge cross-functional collaboration across product, finance, marketing, tax, legal and customer support, in order to build out and manage the necessary strategies, tools, processes and workflows, bringing Uber's operations in EMEA to the next level.

    As a Senior Manager, Central Operations, you will be spearheading and coordinating these efforts across all our markets in the region. You will be responsible for the entire life cycle and platform experience of our riders and drivers. The scope is by design very broad: From driving efficient and effective rider and driver growth, to deep platform engagement over to retention, churn prevention and resurrection, every step is an opportunity for you and your team to improve our business and the experience the riders and drivers have with Uber.

    We are looking for a senior and exceptional leader with intimate product understanding, who is able to coordinate cross-functional groups to deliver a successful mega-regional strategy and execution plan, and manage a large team. The ideal candidate is passionate about engaging senior stakeholders, working with cross-functional groups and driving large-scale project management, execution and impact.

    What you'll do

    • Leading a team of smart and hardworking individuals, working towards building a best-in-class Driver and Rider experience across EMEA.
    • Setting the mission and driving thorough execution for the team, enabling them to achieve ambitious targets for their respective OKRs and deliver on strategies for long term growth.
    • Developing and executing robust plans and initiatives to grow, engage and retain riders and drivers on the Uber Platform, and improve their user journeys and platform experience.
    • Overseeing and lending strategic guidance to our efforts to build and improve our product experiences by developing a culture of customer centricity, and achieve concrete results against our OKRs.
    • Work cross-functionally in a large matrix organisation by collaborating with local teams in-market, global Product teams, Tax, Legal and other cross-functional partners to bring new and improved product and process needs to fruition in the region.

    What you'll need

    • At least 10 years of proven experience in operations, product, marketing, strategy and/or project management as a Senior Manager, Lead, Head of or equivalent.
    • Experience managing, mentoring and motivating a large team.
    • Exposure in managing stakeholders and building relationships in complex matrix organisations or with various clients.
    • Strategic and operational problem solving and creativity, you will craft solutions that scale to multiple markets.
    • Sound business judgement in understanding and dealing with business situations.
    • Resilience and ability to take initiative and prioritise in our constantly-changing work environment.
    • Sense of urgency and pace around delivering tangible impact.

    About Uber

    At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

    We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

    At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

    We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

     
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