24sessions is innovating customer interaction. We are a fast-growing scale-up in Amsterdam. Our SaaS solution is leading when it comes to customer interaction via video-chat. We are helping organizations like Rabobank, ING, AEGON, Vattenfall shape the future of customer satisfaction. Google, McKinsey & Rocket Internet recently elected us 1 of the 10 best B2B scale -ups in Europe!
24sessions has been expanding rapidly and we want to remain the best video solution in the market. That’s why we’re looking for a commercial & tech-savvy person to join 24sessions as a Solution Engineer.
About the role
Also known as a "Presales Consultant," "Sales Consultant," or “Sales Engineer”, the Solution Engineer is a key member of the sales team, responsible for leading all aspects of the technical sale, as well as delivering product, technology, and industry thought-leadership to companies wishing to digitally transform their personal customer interaction.
The Solution Engineer is a technology expert with a commercial mindset who works closely with the account executive team and customer success team to configure, build, demo, architect, and articulate the value of our innovative solution to our prospects and customers. In short, it is the Solution Engineers' role to secure product/technology selection.
To accomplish this, you should have a strong desire to set an industry-specific digital vision, translating business objectives into relevant, actionable, and value-based recommendations, plus importantly to become a trusted technical advisor to our prospects/customers.
Internally you will use your unique technical and commercial understanding to be the ‘go-to’ person for our customer-facing colleagues. Together with them, you have the shared goal of providing customized solutions for our customers. This means translating the requests of our customers into practical IT implementation suggestions. By working closely with our teams: Sales, Product, and Customer Success team, you will overcome any implementation challenges with a ‘win together’ attitude and drive these solutions to completion.
Externally you will have the opportunity to influence the future direction of our (prospective) customers. You will act as a tech-savvy & consultative advisor for senior (IT) stakeholders at enterprise-level customers. With your technical knowledge & experience, you are able to gain an understanding of the customer’s IT landscape and requirements. Based on this you can clearly articulate & present 24sessions’ vision, architecture, and proposed solution. Technical experience is key, but so is a clear understanding of the sales life cycle process within cloud solutions;
What will we offer?
You will have an excellent opportunity to work in (and learn from) a high performing team.
24sessions is an international team of talented people from different cultural backgrounds.
Work for a rapidly growing scale-up. The energy that this brings is exciting and motivating.
A personal training budget to make sure you get formal training, as well as practical training through intensive coaching by your manager.
Holiday pay (8% of your annual salary) and 25 leave days per year
Stock options when you get your contract extension. You will co-own part of our company.
Participate in 24sessions pension scheme
Unlimited ping-pong & daily walks with your colleagues
What do we look for?
Bachelor’s or Master’s degree, further education or experience in engineering, computer science or another technical related field.
You are curious, creative, empathetic, patient, clever, trustworthy, friendly, confident problem solver
Familiarity with enterprise Customer Interaction technology (crm, contact center, ccaas)
Thorough understanding of the enterprise architecture ecosystem
Strong commercial and consultative skills
Comfortable talking to senior business partners as well as IT stakeholders
Ability to translate customer requests into concrete IT implementation and integration suggestions
See the possibilities and impossibilities of their IT landscape and the 24sessions product and api.
Ability to strategize with the sales and customer team to create customized solutions for our customers.
Able to go beyond an initial briefing an find the ‘why’ of an implementations
Ability to manage multiple complex projects with different internal and external stakeholders.
Ability to answer RFP’s from a technical and commercial perspective
Ability to push back on customers/prospects when needed and find the pragmatic solution