Helping people eat well, save time, and live better. That is what Ahold Delhaize (54m weekly customers, 410k colleagues) stands for. As one of the world’s largest and most forward-thinking food retail groups, our global family of local brands creates inspiring shopping experiences. Whether people shop at brick-and-mortars, prefer quick pick-ups, or opt for the convenience of ordering online, Ahold Delhaize delivers.
We are growing our business quickly but responsibly. We advocate and accelerate sustainable retailing, responsible sourcing, supporting local communities, and helping customers make healthier choices in a world in transition. That requires the courage and wholeheartedness to have convictions and stand up for what we believe in. It also takes a growth-hacking mindset: tomorrow’s opportunities call for tomorrow’s skills. But most of all, it requires us to be there for the people and communities we serve.
You will find your new workplace at our vibrant head office, right next to the Zaandam station. On the 6th floor within the Global Support Office (GSO) IT Service Delivery department, to be precise. You work closely with a team of enthusiastic fellow Service Delivery Managers. With your peers, you manage a set of Global IT applications and associated vendors & processes. Because you are also responsible for the incident and problem management, you are also in close contact with those responsible for the business and the support partners to reduce the number of tickets and improve the performance of the service. A big challenge, but we believe in you.
Translate business requirements at the business/technology domain level into technology and solution architecture deliverables - in close cooperation with enterprise architects, business analysts and program/ project managers. Review the IT solution design and ensure alignment with enterprise architecture standards, policies, and procedures. Steer and guard overall IT architecture working with multiple (self steering scrum) teams, responsible for all security and compliance aspects.
Top 3 responsibilities:
= Solutions Analysis
Navigates a wide variety of existing processes, procedures and precedents to interpret data and identify possible answers.
= Needs Assessment
Investigates questions related to existing programs, processes and procedures.
= Product & Solution Development
Defines, delivers, and adapts specialized products/services to meet customer needs by selecting the best possible approaches available within established systems.
Optimizes work processes
Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.
IT Implementation and integration
Works without supervision and provides technical guidance when required on implementing, configuring and optimizing IT systems and services, while ensuring smooth integration with existing IT infrastructure.
Plans and aligns
Plans and prioritizes work to meet commitments aligned with organizational goals. For example, outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.
Works without supervision and provides technical guidance when required on designing architectures that meet system and service requirements.
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
Works without supervision and provides technical guidance when required on achieving full compliance with applicable rules and regulations in management and/or op
Expected duration is 6 months with option to extend.