Snr. Director of Business Optimization (Position located in Utrecht, Netherlands)
KnowBe4, Inc. is the provider of the world's largest security awareness training and simulated phishing platform. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day. Tens of thousands of organizations worldwide use KnowBe4's platform to mobilize their end users as a last line of defense and enable them to make better security decisions, every day.
We have ranked a best place to work for women, millennials, and in technology nationwide by Fortune Magazine as well as #1 or #2 in The Tampa Bay Top Workplaces Survey for the last six years.
The Snr. Director of Business Optimization (Local Office) is responsible for the overall efficiency and effectiveness of the local office. This position helps to make sure sufficient on the job training is provided to get new employees up to speed and reduce confusion and inefficiency. The individual in this role keeps all employees up to date on new changes in policy, procedure and the platform and will work to ensure the execution of HQ directives and OKRs and work toward the overall optimization of the local office and its products.
Be fully aware of KB4 policy and procedure and know how it should be followed. If a policy or a procedure for a local problem doesn't exist, work out and develop policy and/or procedure, send it through the approval line, and then pilot it's implementation, and track success.
Ensure that any policies or procedure are read and understood by all employees
Monitor implemented procedures, processes and workflows to ensure utilization and success
Be in tight communication with the Global Sector Heads on directives for the local office, ensuring alignment of HQ directives at the local level. Be a unifying source of all directives to ensure no conflict between different areas
Meet with the Global Sector Heads quarterly to understand the OKRs for the following quarter and make sure your OKRs align to supporting and forwarding those
Keep up to date on the all Objectives and Key Results and Projects of KnowBe4 HQ
Ensure optimization of the operations to streamline execution locally of HQ objectives and local OKRs.
Continually keep a finger on the pulse of the weekly statistics for all areas in the local office and stay in tight coordination with the HQ global head on what you are seeing and help inspect to debug problems as necessary
Improve organizational workflows with the local executives to help them execute HQ objectives, and help resolve potential local resource conflicts
Make sure the local sectors on the org chart are working together smoothly and efficiently to attain objectives and goals. Ensure internal departmental workflows are moving on an immediate basis to get production
Propose and develop long-term workflow changes, implement and monitor their function
Ensure each area of the local office is "organized to produce", meaning they have all the tools and support they need to function and attain their objectives. Debug as necessary to ensure they can execute
Facilitate in implementing major new projects that are being initiated at KB4 HQ into the local office
Provide genuine recommendations as to the firing, promotion, and discipline of employees in the local office to which the organization gives significant weight.
Conduct surveys in each of the areas to identify gaps or deficiencies in workflows and processes
Recommend improvements for efficiency and effectiveness using workflow diagrams, forms and procedural documentation
Create flowcharts before processes are created to ensure the workflows make sense and will create maximum efficiency
Perform statistical analysis of historical data related to overall results in each of the area of the local office to locate areas of inefficiency and propose and implement programs to correct
Utilize gap analysis to identify barriers to hyper growth and propose and implement programs for improvement
Train all employees on new policy and procedures that pertain to their area
Be available to answer any policy or procedure questions
Bachelor's degree or equivalent work experience
Six Sigma or related work experience
3+ years experience with organizing and optimizing organizations for production
3+ years experience in debugging workflows and issues to production
Experience with organizing and coordinating 25 or more personnel in various areas of the organization
Experience working in a SaaS salesforce and/or in the IT Security space a plus
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Strong understanding of IT
Experience with system implementation
Experience with Salesforce is a plus
Ability to identify and process the correct organizational sequence for workflows to increase efficiency
Ability to simplify information down to its fundamentals for dissemination organization wide
Ability to do gap analyses to identify gaps and inefficiencies
Ability to see and determine proper orders of priority
Strong verbal and written communications
Excellent time management and organization skills
Excellent organizational skills
Strong ability in coaching and training others
Must have great understanding of company structure and function
Can manage multiple people in different areas to carry out a
Excellent ability to analyze statistical data
Ability to write programs for use case project that affects both areas
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.