The Services Quality Assurance team (SQA) is responsible for establishing and implementing standards for services business practices from both a sales and project engagement perspective. Within this workgroup are transactional portfolio specialists focusing on business practices in both Lead-to-Order (L2O) and Order-to-Cash (O2C) process areas of Microsoft Services activities. The SQA staff play a critical role in these processes ensuring adherence to the Common Operating Model and act as a leadership governance focal point in cross capabilities activities.
The SQA Lead is a key role in the lifecycle management of Microsoft’s Services engagements. Working very closely with local sales, pursuit, delivery, and support teams, the SQA Lead will support deal opportunities from qualification to signed contract and work closely with the delivery team from initiation to close of critical and high risk projects to identify and actively manage risk.
The SQA Lead is involved in teams and meetings at every level of the organization and is the quality focus point for the field teams.
Manage Quality Assurance in transactions
Interact with Microsoft Services leadership in the Area and Domains.
Guide and quality review complex and high-risk Microsoft Services consulting deals.
Manage and monitor quality during project delivery in close cooperation with the delivery team, capture and provide feedback for best practices.
Participate in initiatives leading to the continuous improvement of Microsoft Services practices within both the L2O and O2C processes.
Support the provision of insight into the performance of the business and quality of Microsoft’s deal proposals and project deliveries.
Quality monitoring, quality assurance and business maturity
Manage and monitor overall quality during delivery in close cooperation with both the Domain teams and other SQA roles (TQA, IGD SQA and OMT SQA).
Contribute towards analysis of delivery patterns, delivery insights, and prioritization of improvement initiatives within the Domain portfolio.
Identify and capture good practices and make those available as business insights within the quality community and local/area management.
Create and deliver monthly business review (MBR) and Delivery Health review content related to the domain delivery portfolio.
Deliver SQA services including Portfolio Health Reviews, Project Health Reviews, and Project Quality Reviews. Leverage SQA tools and dashboards to prioritize SQA services based on delivery risk present in project.
Communicate with and support SQA Directors, Services Sellers, Delivery Managers and Project Managers.
Identify quality issues and root causes, identify corrective actions and drive to resolution in close coordination with the SQA Directors and Domain team.
Develop and maintain quality reports and provide on a regular basis through sales/delivery rhythm of the business (ROB).
Drive consistency, adoption and integration of quality standards within Microsoft’s processes, policies and systems, as well as support their creation.
Community and Collaboration
Actively participate in the quality, risk and delivery communities and associated initiatives.
Assist in developing and streamlining Quality review process and practices.
Participate and contribute to global programs as subject matter expert where required.
The successful candidate will demonstrate competencies including:
Professional Training and Certification
Quality certification expertise (e.g., ISO, CMMI, Six Sigma) preferred.
PMP (PMI) certification preferred
Degree in Business or IT Management, preferred
Knowledge, Skills, and Abilities
Cross-boundary collaboration and inter-personal awareness
Excellent verbal and written communication, as well as presentation skills (preferable at executive level)
Work related experience
Professional services practice / delivery management
Project risk management
Technical Project and Financial Management
Analysis and review of technical and commercial documentation
Skills and abilities
Analytical problem solving
Building customer/partner relations
Impact, influence and ability to deal with ambiguity
Negotiation and conflict management
Attention to details
Self-motivation and ability to work independently
Strong organization and prioritization skills
Microsoft – Ability to develop:
Familiarity with Microsoft Services Offering and Value Selling
Knowledge of Microsoft internal processes and policies
Experience with Microsoft Delivery Methodology
Understanding of Microsoft product and technology portfolio
The role is based in EMEA and will require 0-25% global travel.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
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