Job Properties
  • Job Type
    Full-time Position
  • Background
    Management & Business Others
    Marketing and PR
  • Languages
  • Experience Required
    3 - 5 Years
  • Degree Required
    • Province
      7,037 reviews
    • Date Posted
      January 27,2021
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    Services Delivery Manager Western Europe

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
    With over 12,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

    Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CE&S organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.


    The Services Account Manager (SAM) is responsible for building and maintaining a direct and strong relationship with some of our strategic, high profile and complex Dynamics and Cloud Partners. You will act as the primary point of contact, and perceived as a trusted advisor regarding any services, readiness, or technical needs your Partners may have.

    SAM’s work with Partners to maximize the return on investment from their Advanced Support for Partners (ASfP) agreement. The aim is to continuously help partners sell more, deploy better and escalate less. The SAMs work proactively with the Partners to support them in building their Cloud technical capability, to increase their capacity, by creating a technically enabled, best in class Cloud Business, and successful deployments to reduce escalations. The SAM will, together with the partner, create a targeted Service Delivery Plan aiming at optimizing the partners Cloud Business.

    The role and service delivered is mainly remote, but candidates should expect some traveling days per year.


    • Solid business background with relationship management, and customer, or partner, facing experience (for instance Account Management)
    • Experience and passion for Partner/ Customer Management
    • An understanding of Cloud based solutions
    • Ability to influence, and interact with all organizational levels and stakeholders
    • Excellent at prioritization, time management, excellent follow-through skills
    • Strong team player- and networking skills
    • Highly motivated, organized and capable of handling several projects simultaneously
    • Self-Starter with a positive “yes can do” attitude
    • Making good timely decisions in relatively complex cases, and in situations with uncertainty or pressure
    • Strong communication skills written & verbal, excellent presentation skills
    • Fluent in Dutch and English
    • Knowledge of Microsoft’s product portfolio, and processes
    • Project, or Product experience

    Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

    Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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