You’ll move the world forward. Every day, we create the most innovative mapping and location technologies to shape tomorrow’s mobility for the better.
We are proud to be one team of more than 5,000 unique, curious, passionate problem-solvers spread across the world. We bring out the best in each other. And together, we help the automotive industry, businesses, developers, drivers, citizens and cities move towards a safe, autonomous world that is free of congestion and emissions.
What you will Learn
TomTom is one of the leading location, navigation and map technology specialist, operating in 60+ countries worldwide. We design and develop innovative navigation products, software, and services that power hundreds of millions of applications across the globe. This includes industry-leading location-based and mapmaking technologies, embedded automotive navigation solutions, personal navigation devices and apps and the most advanced telematics fleet management and connected car services. With an ever-growing customer base, TomTom is constantly striving to deliver integrated end-to-end services, improve the customer experience and the availability of its IT services.
What you’ll do
As a Service Now Specialist, you will be responsible for the successful delivery of ServiceNow solutions and services across the organization.
Your responsibilities will include
Lead all technical aspects of project delivery and solution delivery including application UI configuration, service discovery and CMDB, workflow configuration, development of required reporting, development of requirement integration components
Be a key member of the overall implementation project team.
Prepare all client facing and internal deliverables that are technology related.
Mentor field resources in implementation methodology, configuration, and best practices for the ITOM application suite.
Be the interface into ServiceNow for technical and vendor interactions
Work in conjunction with Program Managers to assist with technical program level activities
Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
Lead/design the implementation of ITIL Process into ServiceNow platform
What you’ll need
2+ Years of Experience with ServiceNow Implementations
2+ Years of experience with Application Experience: Incident, Problem, Change
BS/BA IT, Computer Science, or equiv./related experience
Experience on ServiceNow Modules Incident, Problem, Change, CMDB, Asset
Implementation experience on ServiceNow and Scripting knowledge
Require experience in CMDB, Discovery, Service Mapping, and Event Management.
Management, Knowledge, Service Catalog
Experience with the ITSM processes or in the following functional areas: ITOM, ITBM
Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions
Nice to have
Advanced Skills with ServiceNow Development APIs
Experience with monitoring platforms such as: Nagios, Datadog, AppDynamics, Dynatrace, etc.
Discovery, Orchestration, Service Mapping, Event Management knowledge
We’re Information Technology. On one of our six teams, you’ll be responsible for capabilities that help ensure TomTom’s business operates efficiently and services are best delivered to customers. These teams and capabilities include: Enterprise IT for business applications such as SAP, Salesforce and Workday; Employee IT for equipment and productivity tools; Information Security to ensure our products, services and systems are secure; Commercial IT to support our product development teams; Enterprise Architecture to improve business performance; and IT Service Management to ensure our services meet or exceed customer expectations.
We are self-starters who play well with others. Every day, we solve new problems with creativity, meet new people and learn rapidly at our offices around the world. We will invest in your growth and are committed to supporting you. In everything we do, we’re guided by six values: We care, putting our heart into what we do; we build trust (you can count on us); we create – driven to make a difference; we are confident, but don’t boast; we keep it simple, since life is complex enough; and we have fun because life’s too short to be boring.
After you apply
Our recruitment team will work hard to give you a meaningful experience throughout the process, no matter the outcome. Your application will be screened closely, and you can rest assured that all follow-up actions will be thorough, from assessments and interviews through your onboarding.
TomTom is an equal opportunity employer
We celebrate diversity, thrive on each other’s differences and are committed to creating an inclusive environment at our offices around the world. Naturally, we do not discriminate against any employee or job applicant because of race, religion, color, sexual orientation, gender, gender identity or expression, marital status, disability, national origin, genetics, or age.