GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 50 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.
At the GEA Technology Centre Piston Compressors (TCPC) located in ‘s-Hertogenbosch, The Netherlands we develop, produce, sell and service industrial piston compressors and heat-pumps for the refrigeration industries. Our products are sold worldwide. As Service Specialist Compression you will be the technical liaison between the GEA TCPC and the global GEA Region and Country distribution channels.In this position, you will report to the Head of Technical Support and will be part of a team of Service Specialists operating at the plant and in the field.
Your responsibilities and tasks:
* Coordinating the planning of maintenance work at customers site* First point of contact for 2nd line Service Support and warranty handling;* Provide in-depth technical support on request, occasionally through on-site investigation;* Establish and provide technical training for distribution channels and end-customers in conjunction with the GEA Learning Centre;* Handling of the warranty claims (analyze the complaint, determine cause of the issue, identify whether or not complaint is covered by warranty terms and conditions, and coordinate the financial settlement);* Manage relevant technical documentation in cooperation with stakeholders inside as well as outside the company;* Collaborate with Engineering, Sales and other relevant departments.
Your profile and qualifications:
•Minimum education requirement is MBO4+, preferably higher, in engineering or refrigeration;•Relevant refrigeration technology knowledge, preferably through work experience in the industrial refrigeration field;•Customer-oriented;•Advising and commercial skills;•Ability to communicate effectively and stress resistant;•Dutch and English language skills required, additionally German language skills preferred.
Parallelweg 25, 5223 AL `s-Hertogenbosch