Job Properties
  • Job Type
    Full-time Position
  • Background
    Finance and Economics
    Management & Business Others
  • Languages
    English
  • Experience Required
    3 - 5 Years
  • Degree Required
    Bachelor
    • Province
      335 reviews
    • Date Posted
      April 09,2021
    • VISA
    • MOCKINTERVIEW
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    • Career Consultation
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    • internship package

    Service Process Manager

    About Our Client

    MUFG is a leading multi-national in the Banking and Financial Services industry, 4th largest in terms of its asset globally.

    Job Description

    • Process manager/owner of all ITIL processes belonging to Operations lifecycle phase, among others:
    • Request Fulfilment Management
    • Event Management
    • Incident Management
    • Problem Management
    The role also will require ownership of the Service Level Management process and Continuous Service Improvement process.
    • Give support to the other Service Managers within IT Services
    • Maintain positive auditable posture for assigned processes and all IT Services processes
    • Assure compliance by implementation, monitoring and control
    • Collaboration and support within all MBE branches
    • Chair of the Operational Board meetings
    • Manage 1st LoD risk and issues related to assigned processes

    An opportunity to be a part of a global organization
    Lots of opportunity to learn and grow within the team.

    The Successful Applicant

    Functional/Technical Skills and Knowledge requirements:
    • ITIL3/4
    • ServiceNow - primarily on reporting and dashboarding
    • Project management (PMP/Prince2)
    • Planning
    • Communication
    • Advanced Business English
    • Reporting and presentation
    • Ability to coordinate cross-functional work teams toward task completion
    • Good interpersonal skills, team focused, well-organized, organization-sensitive and awareness.
    Work Experience: The function requires a minimum of 3+ years of experience in a similar function or relevant area

    What's on Offer

    A competitive salary package together with an opportunity to be a part of a global organization!
     
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