Engineering Finance and Economics IT Management & Business Others
3 - 5 Years
Service Planning Coordinator
What's in it for you?
Employee Performance Bonus
Free gym on Site, Travel allowance, Pension provider, Healthy lunch.
What is required?
Effective communication skills
Strong prioritising skills
Strong coordination skills
The opportunity to make an impact
Highly collaborative teams that build relationships with world-class customers
A high-performing international business at the heart of the digital economy
The Service Planning Coordinator (SPC) coordinates all service requests and manages routing/allocation of requests coming from different systems and sources like ServiceNow, our ECSC and the Customer portal. The SPC sees to it that all information is acquired and appropriate resources are allocated to execute the work within the SLA. As an SPC, you are in a control tower position and act as the glue of the company.
Roles & Responsibilities
Prepare, organize and plan all Customer Service requests, tasks and activities in an effective manner;
Ensure appropriate resources within Site Operations are allocated to execute the work for Customer Service requests and Transition (implementation) projects;
The SPC is handling the administration regarding installation and/or de-installation of Cross- /Disconnects, Cloud connects, Migrations, Multi-home and Pre-Cabling;
End to end ticket handling (open/close) within the agreed OLA’s and SLA’s, resolve resource allocation escalations and provide reporting;
Active monitoring of all Customer Service requests;
Resolve escalations and provide reporting;
Provide excellent service to the customers, as the first point of contact when Enquiries are submitted;
Responsible for maintaining all rosters and time accounting setup within Operations (e.g. call out, campus shift, gatekeeper roles, etc.);
The SPC supports the Service Planning Support Manager in maintaining the integral planning of all scheduled works on sites, as triggered by Maintenance, Projects, ICT, Service Transition & Design;
The SPC provides time accounting guidelines to Service Operations and reviews compliance; especially for all customer related time accounting that informs billing of Customer Requests;
The SPC provides instructions and training to staff on relevant planning and rostering tasks;
Troubleshoot and provide solutions for all processes in the company that affect your work;
What you’ll need
Educated to a vocational level;
Experience of project planning/scheduling and reporting;
Knowledge planning scheduling system is an advantage;
Experience as a technician in an (electrical or industrial) critical environment is desirable;
Excellent interpersonal skills with all levels of company personnel and clients;
Good communication skills; Listens attentively, speaks clearly and concisely;
Gives clear instructions and shares information and ideas with others;
Fluent in English and Dutch (both orally and written);
Ability to act on own initiative with minimal supervision;
Ability to work in a confidential manner and show sensitivity;
Flexible work manner, ability to work under pressure, accurate, prioritizing skills and good organizational skills.
What we can offer you
In a rapidly evolving business sector we see ourselves as courageous and passionate, working together as one team to understand and meet our customers’ needs. Join us and you’ll discover a supportive and open environment where you’ll be encouraged to be yourself. This means you’ll have the chance to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of training and development opportunities so you can build a rewarding and successful career.