Job Properties
  • Job Type
    Full-time Position
  • Category
  • Languages
  • Experience Required
    3 - 5 Years
  • Degree Required
    • Province
      3 reviews
    • Date Posted
      May 21,2021
    • JSS
    • VISA
    • IMG_6430
    • Career Consultation
    • CV CHECK

    Service Operations manager

    Extensive knowledge of configuring and implementing ServiceNow


    2 dagen geleden
    40 uur per week
    3 months+
    Startdatum op 31 mei

    The T-SOM End User Engineering will for 100% participate in the IT Service Management (ITSM) project on behalf of, and in close cooperation with, the other T-SOMs within the End User Engineering department.
    The objective of the ITSM project is to configure and implement ServiceNow for all Air France KLM services.

    The ITSM project is organized in different sub-projects:
    • Asset Management
    • Configuration Management
    • Request Fulfilment
    • Service Catalog
    • Knowledge Management

    Job requirements
    • Extensive knowledge of configuring and implementing ServiceNow
    • Adequate knowledge of IT and experience with the relevant IT field
    • Knowledge of ITIL processes and quality framework
    • Knowledge of AF/KL business processes and their associated technical infrastructure.
    • Knowledge of technical developments and technologies in the market
    • Project Management skills
    • Analytical skills
    • Fluent in English (both orally and in writing)

    Ability to establish & maintain good relations with stakeholders, Ability to reinforce relationships based on trust, Result and Commercially oriented, Powers of persuasion, Flexibility, Organizational and cultural sensitivity, Ability to cooperate and work within a team, Autonomy, Strong Communicator, Stress resistant, Ability to distinguish between main and minor issues and set priorities and apply those accordingly, Show Initiative

    Om de betrouwbaarheid en integriteit van kandidaten te toetsen is screening onderdeel van de sollicitatieprocedure. Voor vragen over de screeningprocedure kunt u contact opnemen met de vermelde contactpersoon bij de betreffende vacature of interim opdracht.
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