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  • Job Type
    Full-time Position
  • Background
    Management & Business Others
  • Languages
  • Experience Required
  • Degree Required
    • Province
    • Date Posted
      December 28,2020
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    Service Manager

    Service Manager
    Requisition ID: (20010305)
    Primary Location: Netherlands-Breda-Breda
    Job Function: Other
    Job Posting Date: Dec 23, 2020, 3:44:02 AM

    We are looking for an experienced Service Manager in Breda who will be responsible for managing all activities for Lifecycle Services throughout the Netherlands and Belgium to internal & external customers. This includes all Final Control Products and may even extend to Automation Solutions Products as well. As Service Manager you ensure that the service provided is of the highest quality and meets customer expectations.

    Business Management of Service Center
    • Direct and manage the Service department as self-contained profit and loss service center across a complete scope of Final Control product lifecycle services
    • Responsible for capital investment appropriation planning
    • Locally develop, forecast and execute annual business plans that align with the overall Lifecycle Services business and financial plan and ensure its effective implementation across all locations under responsibility
    Sales Planning and Execution and Marketing
    • Work closely with the BeNeLux sales offices and end-customers in developing and capturing new business and new customer opportunities
    • Ensure effective price management of all services and products
    • Manage and track sales channel and end-customer satisfaction in ensuring Final Control Service is clearly differentiated from local competition and excels in service fulfillment
    Operation Planning and Execution
    • Complete responsibility for all operational aspects of repair and service – including embedded service operations, shutdown/turnaround/outage (STO) operations and day-to-day/emergency service interventions. This includes in-house, sub-contracted, as well as services at the customer location, for the manufacture / reconditioning of Emerson, as well as competitor, replacement parts and product
    • Responsible for quality control and best practice implementation of all site service work performed including application of customer specifications, safety codes, and applicable Emerson Engineering Standards
    • Development and implementation of productivity / cost reduction plans through application of lean service principles, methodologies, and tools
    • Ensure optimal allocation and utilization of technician and equipment resources across BeNeLux sites, while leveraging the European operations capabilities
    • Responsible for maintaining a safe and healthy work environment(s) and ensuring all service site managers and employees adhere to internal policies, and appropriate legislations
    Employee Relations
    • Overall responsibility for employee relations following Emerson human resources policies
    • Locally ensure a continuous development effort in growing the areas human resource skill base through training, recruitment and retention practices and programs

    • Bachelor’s or equivalent level of education (Technical background)
    • 5 + years hands proven experience in line / people management role
    • Business minded and commercial skills & Entrepreneurial spirit
    • Customer Focus and ability to develop relations on international / managerial level
    • Recognizing needs and drive for results
    • Structured, transparent approach
    • Vision and ability to communicate this on multiple levels
    • Experience with large international organizations
    • Background / knowledge of process industry
    • Fluent in English and Dutch language
    • Instills Trust
    • Optimizes Work Processes
    • Action oriented
    • Detailed and process driven
    • Hold others accountable and not afraid of making difficult decisions
    Our inclusive company culture celebrates the unique perspectives, diversity of thoughts, and outstanding innovation that come to life when we actively seek to hire and develop the best, brightest team members from all backgrounds. These unique points of view help cultivate fresh thinking and new ideas, ensuring our continued success into the future.

    About Emerson

    At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values—integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation—inform every decision we make and empower our employees to keep reaching higher.

    As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets.

    Our Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

    Emerson, a Fortune 500 company with $17.4 billion in sales, more than 20 Innovation, Solutions & Engineering Centers, and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.

    Whether you're an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you'll find a variety of opportunities at Emerson. Join our team and start your journey today.
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