The Service Management Architect is responsible to provide a Service Management proposal (process, tool, people and cost) for Managed Services bids enabling Orange to win profitable deals and maximizing SM sales throughout the sales life cycle from lead generation to operation.

The Service Management Architect shall handle the following:

• Understand Orange Service Management capabilities
• Develop Service Management market knowledge to differentiate Orange proposal from competition
• Understand Customer’s Service Managementrequirements and influence its requirements
• Develop profitable and successful Service Management proposal (process, tool, people) including the transition and transformation of the customer current mode of operation to the final mode of operation
• Validate Service Managementsolution with stakeholders (bid team, delivery, account team, product manager, etc)
• Ensure that all Service Management systems, tools and people required to support the solution are included in each Service Block
• Document Service Management proposal in Story Board and write Service Management proposal text (SLA, Statement of Work, and any specific SM schedules)
• Present Orange Service Management capabilities and Service ManagementSM proposal to customer
• Hand over Service Management solution to implementation owner
• Raise awareness and expertise in sales to identify and qualify Service Management opportunities
• Interface with Service Management practice and delivery to influence offering and capabilities
• Capitalize knowledge

about you

• Fluent in English – including writing and presentation skills
• Free to travel in Europe at short notice and for extended periods
• Min 3 years of operation experience with preference for operation management experience
• Min 5 years of service or solution consulting experience
• Experience of Service Level Management
• ITIL certified, ISO 20k, CMMI, Cobit knowledge, VeriSM, SIAM/MSI
• Process design experience (workflow, BPMN, RACI)
• Sound commercial experience, ability to balance cost and quality
• Strong management of priority and time, ability to work under stress on tight deadlines
• Committed
• Ability to build trusted relationships with customer, suppliers and within organization
• Hands on Project Management experience
• Hands on experience of ITSM solutions (ServiceNow, Remedy, HPSM, Clarify, etc)
• Knowledge of monitoring platforms (Nagios, Solarwinds, BMC, HP, IBM, etc)
• Knowledge of application monitoring and analytics (Riverbed, Infovista, Splunk, NetResolve, etc)

additional information

department

Sales & Marketing Europe

contract

Regular