Finance and Economics IT Management & Business Others
1 - 2 Years
Service Delivery Engineer SQL Database
Do you believe businesses should have a bigger ambition than short term profit? If you do, join DLL’s mission to ‘get the right tools into the right hands. You’ll be part of a team that understands the heart and soul of our partners’ business. A team that provides original financial solutions to sustain success for generations.
As a Service Delivery Engineer you are passionate for Automation and Innovation. The successful candidate will be a self-motivated, technically competent scripting Service Delivery Engineer with an ability to partner with other groups within the Infrastructure department to support innovation and automation initiatives. General knowledge of infrastructure management tools is expected and a solid background in user support is critical as the job involves dealing with day to day issues which arise in supporting the IT requirements of DLL. Ability to execute small projects, coordinate incident response and escalations, and track and follow up on ongoing chronic problems and driving them through resolution.
Day to day:
Collaborates with DLL’s global team to develop and improve methods and processes for supporting the user community’s technology needs.
Participates in cross-functional initiatives and delivers tasks according to SLA.
Drive CPI within Windows Team together with Scrum Master and Product Owner.
Improve security of Windows Services
Drive and support automation and innovation initiatives.
Has knowledge of, and experience with PowerShell scripting and/or Ansible including API’s, infrastructure, and Automation.
Responsible for management of incidents and change requests and problems.
Interact with DLL’s global vendors to meet Service Level Agreements.
Interacts and follows up with DLL’s internal customers providing support and comfort level.
Participate in projects and maintenance activities.
Create, document, and maintain processes, standards, and procedures
Analyze failures and prioritize resolution efforts
“We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow.”
3 to 5 years of relevant experience.
Fluent in English.
Go above and beyond mentality and thinks out-of-the-box.
Knowledge and experience working with automation tooling and PowerShell scripting, e.g Azure Devops
Analyzing database performance and delivering root cause analysis reports to customers is part of your capabilities.
Skills related to SQL Database platform.
Provide recommendations, management and execution of upgrades related to SQL Database services.
Agile/Scrum Methodology knowledge and experience is a plus.
Ability to act with customer orientation and be attentive and responsive to customer concerns.
Ability to successfully understand and translate the needs of internal customers into IT service requirements.
SSIS, SSAS and SSRS
At DLL, we consider our people our biggest asset. That’s why you’ll be treated as a member, not just an employee. Together we create an informal, but professional atmosphere that is hard to find elsewhere. We also encourage members to seek out the best skills across all our offices, because the more networked we are as an organization, the more effective we can be at seeing more than a customer, and working harder as a partner.
All members enjoy
Two working days per year volunteering for a local charity
Health and Wellness program including healthy food, fresh Coffee Plaza, free health checks, fun health & vitality activities
Flexible hours with possibility to work from home (within job scope)
Career development opportunities: online learning, member development programs
Company pension scheme and attractive collective insurance package
Employee Benefits Budget for commuting costs, extra hours of leave, pension savings, etc.
DLL’s wellbeing ambition is to educate, equip, and empower members to build connections, manage their mental, emotional, physical, and financial wellness, and maintain balance between work and the other priorities that make up their lives. Our four wellbeing categories are as follows:
Connection – Build meaningful connections with other members
Health – Manage mental, emotional, and physical health
Finance – Provide learning opportunities to help members achieve personal financial health
Lifestyle – Maintain balance between work and life priorities
These are the things that matter to our members and the wellbeing of our members matters to DLL!
DLL in a nutshell
DLL is a global vendor finance company with more than EUR 30 billion in assets. Founded in 1969 and headquartered in Eindhoven, the Netherlands, DLL provides asset-based financial solutions in the Agriculture, Food, Healthcare, Clean Technology, Construction, Transportation, Industrial, Office Equipment and Technology industries. DLL partners with equipment manufacturers, dealers and distributors in more than 30 countries to support their distribution channels and help grow their businesses. DLL combines customer focus with deep industry knowledge to deliver sustainable solutions for the complete asset life cycle, including commercial finance, retail finance and used equipment finance. DLL is a wholly owned subsidiary of Rabobank Group.
To learn more about DLL, visit www.dllgroup.com.
Good to know:
Deadline for applications: September 18th
Reporting to Service Delivery Lead
The selection process may involve an assessment
Applications via email will not be reviewed. Please apply online via our career website
DLL’s referral program applies
For more information, you can contact Willem Hessels, Talent Acquisition Partner via firstname.lastname@example.org
Almost all members of DLL in NL are required to take the Bankers Oath. Banks in the Netherlands find it important that everyone working in the Dutch banking environment fulfills their role with integrity and care. The Banker’s Oath is our promise that we will do so with our customers, the society and to each other.
Screening is part of the application procedure and DLL screens all interns and new employees according to the “DLL Global Screening Policy” in order to ascertain whether the applicant may hold a position at DLL.