Headquartered in Amsterdam, Booking.com, the flagship subsidiary of Booking Holdings, is the world’s largest accommodation booking platform. Through its world-class e-commerce platform, the company transacts around 1.5milion room night reservations per day, is active in over 200 countries and deals with customers in more than 40 languages, demonstrating a truly global presence.
The mission of Booking.Com is to “Empower People to Discover the World” and this is based on a fundamental belief that travel is a cause for good. The company is driven by the need to deliver 1st class customer service with a seamless and enjoyable booking experience at the heart of its delivery.
The Senior Travel Specialist coordinates and processes the daily travel activities with customer focus, accuracy and in a timely manner within the Travel team
Identify process and procedural improvements and take the lead to implement changes and best practices
Book flights, trains, rental cars, ground transportation and accommodation when needed
Handle visa applications when required
Investigate and communicate the most time and cost efficient way of travel based on your expertise and the preferences of the (internal) customer
Ensure all travel arrangements are completed in alignment with the Company’s Travel Policy
Organise accommodation for colleagues traveling to Amsterdam from the 130+ offices worldwide
Oversee and handle the international travel relocation process for new hires moving into Amsterdam
Monitor the maintenance of the database with passenger information including passports, seating preferences, frequent flyer etc.
Coordinate invoices for flights, hotels etc. and provide them to the Finance department in a timely manner
Monitor and coordinate group travel for specific Booking.com events as required
Ownership and point of contact for LT travel arrangements Be the main point of contact for escalations from stakeholders
Experience working in a travel agency or at a corporate travel desk required.
Extended knowledge of at least one of the GDS required (Galileo preferred) including airfare classes and the related pricing model
Experience handling of a high volume of travel requests and a proven track record of handling big groups or projects
Strong computer skills, including a good working knowledge of Word and Excel
Knowledge of Booking.com internal travel guidelines
Highly proficient in both spoken and written English