Customer Outcomes – IT Workflow Senior Technical Consultant for ITBM
Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.
People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Come join the Customer Outcomes IT Workflow team and work with a talented group of consultants building out next generation solutions for ServiceNow’s customers. This team is responsible for the implementation, advisory, best practices, innovation, and architecture for our customers and partners, focusing on IT solutions.
ServiceNow is currently seeking an IT Workflow Senior Technical Consultant with a focus on IT Business Management to be responsible for the successful delivery of ServiceNow's solutions and services in a client consulting environment.
What you get to do in this role:
The IT Workflow Senior Technical Consultant is a key member of the overall implementation project team and expected to deliver thought leadership in challenging situations. You will be responsible to develop, invest, and maintain thought leadership with deep subject matter expertise related to ITBM product capabilities and complimentary technologies in a client-consulting environment including but not limited to: Project and Portfolio Management (PPM), Demand Management, Test Management, Ideation, Application Portfolio Management (APM), and Agile Development.
Lead all technical aspects of project delivery and solution delivery
Experience with a PPM, APM, Agile solution providers (CA, HP, Oracle, Microsoft, IBM, Atlassian, Rally, Agile Craft) or related high technology business environment.
Experience working within Agile or Scaled Agile frameworks.
Knowledge of IT cost drivers and metrics.
Knowledge of Technology Business Management, IT Financial Management, cost modelling.
Creation and delivery of solutions for clients addressing requirements through technical architecture in consideration of process design, ServiceNow Technical leading practices, and Standards.
Ensure technical deliverables to Customer Delivery and customers are complete, consistent, high quality, on time and deliver valued outcomes
Lead requirement gathering workshops to identify use cases and value-based acceptance criteria.
Configuration of the application, workflows, and UI.
Development of required integration components (REST, SSO, LDAP, etc.).
Drive the continuous improvement of our implementation methodology and service offerings based on client experiences.
Mentor field resources in implementation methodology, configuration, and leading practices for the ITBM application suite.
Collaborate and contribute to the creation, deployment, and maintenance of technical leading practices and Standards.
Achieve IT Workflow Practice and individual KPIs and metrics as defined.
50% travel annually, driven by customer needs.
For all consulting roles with ServiceNow, all applicants require:
Exceptional communication and presentation skills to include technical and business concepts.
Demonstrated ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership in solving business processes and/or technical problems during project delivery.
Strong interpersonal skills, customer-centric attitude in a culturally diverse environment.
Proven team player and team builder.
Proven consulting experience as a key technical resource leading the development and delivery of ITBM solutions in client environments.
Committed to customer satisfaction and ensures that actions contribute towards a positive client experience by delivering the required business outcomes.
Active listener, respecting others' point of view, and takes ownership of contributing the required input whilst demonstrating strong communication skills (written, interpersonal, and presentational).
3+ years working in the ITBM or IT services consulting industry.
Experience in ITIL Foundation or higher. Knowledge of other frameworks such as COBIT, IT4IT, CAPM, Prince2 beneficial.
Knowledge of technical components such as LDAP, VPN, SSL, SAML, SSO, and other such technologies.
Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles.
Must have native or fluent proficiency in both spoken and written English and Dutch.
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.