ServiceNow is creating the future of work. We help the modern enterprise operate faster and be more scalable than ever before.
We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
ServiceNow is seeking the right individual to join the team which is an integral part of the Global Sales Go-to-Market team. This is a customer facing role that designs and leads strategic, consultative interactions to build consensus and alignment on how core capabilities of the ServiceNow platform can support CXO business transformation objectives. Through years of practical experience, executive gravitas and fundamental knowledge of business and technology trends the individual will work as part of a collaborative team, to build and develop trusted advisor relationships with customers, partners and internally across ServiceNow.
What you get to do:
Engage executives to expertly define and manage digital transformation advisory engagements at select key customers, leveraging ServiceNow methodologies
Lead discovery workshops with customer leadership and their teams to understand key business objectives, challenges of prospective and existing customers
Document and present insights and recommended solutions to meet customer business objectives
Create high-quality deliverables that communicate strategic alignment, present multi-year roadmaps and document the full business case to justify action
Expertly communicate and advise in 1:1 and 1: many environments
Sales & Customer Success Advisory
Work closely with sales, industry specialists, and customer success to help define account plans and sales strategy for key accounts in the region.
Provide analytical expertise to help assess and prioritize accounts and strategies
Provide full lifecycle business outcome and value realization advisory, thereby helping our customers champion their success.
Identify, lead and contribute to the creation of new IP (best practices, white papers, workshops, etc.)
Innovate on current methods and frameworks
Collaborate with and enable the ServiceNow teams on a business consulting approach to sales
To be successful, the ideal candidate would have:
A minimum of 12 years relevant experience; 15+ years preferred:
Management consultant/ ex-management consultant from a top tier consulting firm with exposure to cloud technologies or a customer-facing business strategy manager with a leading technology vendor
Executive / leadership experience working on digital transformation projects and/or enterprise software deployments preferred
MBA from a top tier institution is preferred
Highly adept at navigating cross functional business processes and Industry trends (Significant experience in a major industry (FSI, Telco, Manufacturing, Retail, etc.) is preferred
Experience developing and growing C-Level relationships with an ability to simplify and communicate complex topics to an audience with various functional knowledge
Excellent presentation skills including public speaking, meeting facilitation and white boarding
Deep customer connects in the region to which they are aligned
High level of executive gravitas with a humble demeanor
Exemplary analytical and financial acumen
Enjoy working in a highly collaborative, fast-paced and often ambiguous environment