As a Senior researcher, you work closely with your team to gather insights to define the understanding of customers - and the future of travel experiences. You partner with your team to understand guests and/or partners - and how we can improve their experiences. Your work inspires cross-functional partners on current product improvements and informs new products. You contribute to the culture of the research team by participating in different efforts and initiatives that move toward well-informed, objective, data-oriented decision making across Booking.com accommodation business.
You are a strong and empathetic partner within the research craft community. You are an experienced communicator and will partner closely with your cross-functional partners in design and product.
You bring expertise in research methods across many phases of the product life-cycle, excellent knowledge of experimental design and primary research methods (ex. surveys, diary studies and interviews) as well as secondary & expert methods (such as literature reviews, cognitive walkthroughs and desk research). You will lead research programs that influence the customer proposition, align UX research activities with wider plans and extend user centred practices in product teams.
As a Senior Researcher you will:
Provide insights, conduct independent research, collect and analyse behavior through a variety of qualitative and quantitative methods. Where possible, understand and incorporate technical and business requirements into research..
Build strong collaboration with your teams’ Analytics, Marketing and Data & Reporting members to validate and spot connections across data sources and connect disparate data points across consumer insights and other business data.
Define and measure quantitative UX goals and metrics in collaboration with Researchers, Designers, Analysts and Product Managers.
Support a user-centred design approach by collaborating closely with your UX and product team and others in the business.
Be the users' advocate, ensuring their needs are central to design and development decisions.
Work with other Seniors within the business to create definitions of research quality, and other craft improvements
Develop and test out new ways of gathering consumer insights through innovative research tools or mixing methods.
Develop engaging methods of research dissemination and in developing appropriate UX KPIs for use by the business.
5+ years' UX research delivery in a consultancy, agency or in-house setting.
Experience researching App usage and understanding customer behaviour on apps
Degree or higher degree in psychology, behavioural sciences, HCI, economics or similar.
Experience with primary and secondary research methods in UX Research
Experience with designing, leading and implementing UX Research projects with a great degee of autonomy
Knowledge and practical experience of using a variety of UX research methods (qualitative and quantitative), with a strong awareness of their merits and weaknesses.
Experience of using a variety of commercial UX Research or VOC software tools.
Strong analytical skills, with a demonstrated ability to distill the output of complex and disparate datasets
Knowledge of UCD principles and best practices.
Awareness of experimentation principles.
Ecommerce or travel industry exposure.
Master’s or PhD degree in Human Computer Interaction, psychology or similar