When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, and you’ll be valued and recognized for your performance. With hardworking managers and encouraging coworkers to support you, you’ll find the resources and chances to create significant contributions to the world.
Location/Division Specific Information
Analytical Instruments Group | Chemical Analysis Division | Material & Minerals
How will you make an impact?
The Senior Regional Services Manager will lead a team responsible for delivering operational excellence and organic revenue growth across the Material and Minerals (M&M) portfolio for Thermo Fisher Scientific in the EMEA region. The successful candidate will have a science or business education and experience with driving process and organizational change. He/she will have strong communication, analytical, and presentation skills and the ability to collaborate across various multifunctional teams. We are looking for a positive, upbeat professional to build a strong organization to accelerate growth into new markets.
This role will report directly to the Business Development and Global Service Director of the M&M business unit.
Your main functions and responsibilities:
Lead service team to achieve customer and operational excellence by delivering premier service, leading key operational service metrics, and driving continuous improvement.
Drive achievement of service revenue growth and profitability goals by focusing on market opportunities, key accounts, efficiency, and pricing; ensure forecast accuracy.
Develop annual operating budgets and revenue forecasts.
Encourage a team environment with open communication and active participation
Promote a culture of growth and development centered on optimizing customer experience
Partner with equipment sales and services sales in forming service strategies and relationships with key accounts, identifying new service business opportunities, and developing and promoting solutions across the entire portfolio of Thermo Fisher offerings.
Work closely with R&D, Marketing and Sales on new product and service introductions and lifecycle management.
Other duties as well as possible extension of business responsibilities as required
How will you get here?
Bachelor degree’s degree, preferable in business or science/engineering
Must have 5-10 years management experience
Excellent communication and organizational skills
Excellent customer communication skills, working across all levels, functions and regions.
Ability to influence at all levels within the organization and lead in an highly matrixed, multi-culture environment
Working knowledge of forecasting, budgeting, service cost drivers, and basic accounting principles or related experience.
Experience in organizational change principles and methodologies
Demonstration of successful conflict resolution, self and social awareness
This position requires approximately 30% travel
High level negotiating and project management skills preferred
a job with an innovative, forward-looking employer
Outstanding development and career prospects in a globally growing company
A corporate culture in which integrity, dedication and innovation are lived
Excellent funding and further training opportunities as well as attractive, comprehensive company benefits
At Thermo Fisher Scientific, each one of our 70,000 outstanding minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.