It wasn’t so long ago that booking a trip to see the Eiffel Tower, stroll down New York’s iconic Madison Avenue or feel the sand between our toes on Copacabana Beach was simply a matter of a few taps on our smartphone.
In fact, that’s what we do at Booking.com. We make it easier for everyone to experience the world. And while that world might feel a little farther away right now, we’re busy preparing for when the world is ready to travel once more.
Across our offices worldwide, we continue to innovate. To solve for some of the most complex challenges in travel and technology, and to plan for the exciting developments that lie ahead. With strategic long-term investments into what we believe the future of travel can be, we are opening up new career opportunities that will have a strong impact on our mission.
We are united in the belief that our very human desire to explore the planet’s beauty and discover more about other people and cultures will endure. The world is waiting for us. Together, we will be ready.
Senior Project Manager - Content Agency
The Content Agency at Booking.com provides a variety of content services to support the business, including copy, language, visual content, geo and moderation services. The Senior Agency Project Manager manages projects for the department that are attached to the highest business priorities. Their work ensures the successful management of projects which span multiple tracks within the Content Agency as well as outside of Content Agency, e.g. collaborating with other parts of the business. In addition to this, they drive project management best practices and knowledge throughout their department through the Center of Excellence (COE) within the Program Management Office (PMO).
This role is end-accountable for ensuring the highest impact projects are planned and executed smoothly, ensuring stakeholder satisfaction for project delivery: ensuring that all stakeholders have an agreed project plan and that all projects are delivered to the required quality and timing and within budget. They do this for their own projects, as well as those of their direct reports. They prioritize and evaluate new requests, as well as set expectations with stakeholders. They take the time to extend their learnings to the wider Booking community to drive consistency and high-quality PMO results together.
The Senior Project Manager is responsible for creating and maintaining the Agency project management knowledge base and ensuring transparent and timely reporting to the stakeholders and the Agency Leadership Team.
The Senior Project Manager has a strong background in stakeholder management, project delivery cycle, change management, communication strategy, and budget management and a strong working knowledge of content creation and processes. Additionally, they are adept at risk assessment and problem-solving to ensure the team can complete every project delivery, holding dependencies to account and mitigating risk. They are a strong verbal and written communicator who can translate business, technical, and other concepts to a wide range of audiences.
This role will be based in Content Agency in Booking.com’s headquarters in Amsterdam, reporting to the Senior Manager of Business Operations and Program Management Office.
Please note this is a temporary (8 month) contract.
What you’ll do:
Maintain a high level of quality standards and outcomes among the projects run through their portfolio
Role model professional project management
Coordinate together with other PMO leaders within M to ensure consistency in methodology and alignment for large multi-departmental initiatives
Align with Booking.com PMO community on approaches, best practices and centralised knowledge base
Ensure that all projects in Agency are delivered on-time, within scope and within budget to defined client specifications and quality standard
Professional, clear and timely communication with stakeholders and Agency dependents on progress, blocks and problem-solving
Enable leaders to make quality decisions by providing relevant quantitative and qualitative data to drive decision making
Measure project performance using appropriate systems, tools and techniques
Ensure there is comprehensive project documentation for reporting purposes
Perform risk management to minimize project risks
Establish and maintain relationships with Content team members, other stakeholders, as well as third parties/vendors as needed
Who you are and what you have done:
Minimum 3-5 years complex project management experience, preferably within Booking.com or similar environment; preferred 5+ years
Preferred PMP, ProgMP, or Prince2 certifications with experience in Agile environments
Excellent organizational skills including attention to detail and multi-tasking skills
Excellent communication skills, particularly towards high-level stakeholders including product directors and business owners as well as Content Agency leadership team