Senior Program Manager - Strategic Programs & Integrations
The Senior Program Manager is responsible for the governance and active program and / or portfolio management of highly complex programs linked to our company and department strategy & objectives.
Within the Strategic Programs & Integrations team, this role will specifically work on leading M&A integration (both pre- and post- integration activities) and business integration programs (both revenue related such as regional multi-brand operating model or customer data governance, and cost related such as implementing shared services). This person will help the leadership teams of Booking.com, BKNG Holdings and sister-brands, make better decisions, and support getting work executed on the ground.
The Senior Program Manager will ensure the roadmaps/plans focus on agreed business priorities, dependencies and strategies – designed based on data and business needs, and delivers against the shared objectives and main activities with key milestones that have been agreed upon. To this end, the Senior Program Manager will support business case creation, drive key requirements gathering from business & stakeholders, scope work, institutionalize governance, planning and cadence for the portfolio or program(s).
The Senior Program Manager will lead by example in ensuring the portfolio or program(s) are proactively lead and managed in a consistent quality manner, whilst working with business units & functions to ensure timely decisions and mitigations are in place to support the company and department objectives.
In this role, the Senior Program Manager will be exposed to very Senior Stakeholders (eg. Leadership team) and working closely with their teams. The Senior Program Manager will also actively contribute to establish and maintain the program management craft within B.com.
Lead (a portfolio of) highly complex strategic or critical programs (e.g. complex change / transformational /M&A initiatives within the function and organisation).
Lead by example on Project & Program management craft best practices and behaviours. Provide thought leadership, advice & support on Program Management including setting high quality standards both within the department as well as influence outside.
Responsible to manage every phase of very complex company wide & beyond company (portfolio of) programs, specifically:
Drive vision for (portfolio of) programs towards clear business objectives, scope, requirements & success criteria, including the identification of opportunities to improve the impact & experience for our customers and partners, translating into business cases and getting buy-in from leadership
Create clear planning documents together with involved departments
Proactive identification and management of relevant dependencies (both within as well as cross departments and 3rd parties) in order to minimize risks and challenges.
Regular tracking and reporting status and progress of all streams of work, highlighting where required, risk/issues to governance groups or team members
Enables teams & leaders to make quality decisions and support in prioritization exercises
Defines, executes and maintain internal and external governance, with objective of creating transparency and facilitate decision making through clear processes and accountability
Work in partnership with business units and functions leadership to ensure resources are allocated to the right work, within headcount and P&L budget.
Collaborates with cross-functional teams across the business to identify & build action plans to improve the impact & experience for our customers, our business and our people (creating win-win). Productively interacts and manages senior stakeholders (SVP level).
Drive change where needed:
Exemplary role in change management best practices, including “embracing change/ growth” mindset. Encourages people to become change agents & embrace change
Explicitly communicates: why change, what will change, how, when, where and whom it impacts (with possible outcomes and costs). Adjusts communication style to the audience to help them understand and accept the change
8+ years of experience in project management, with a range of different methodologies and techniques.
Demonstrated ability in delivering large programs (i.e. $100M+; 1000+ FTE) related to corporate and/or tech M&A, and possess a deep understanding of related topics (i.e. finance, valuations, business cases; strategy; legal & regulatory; tech; public companies)
Strong leadership skills, ability to influence and steer leadership and senior management. Ability to influence VP level and productively interact with SVP level
Proven track record in change management in large organizations
Lead independently multiple high complexity programs (end-2-end)
Have a solid business understanding. Independently use quantitative and qualitative data to drive decision making and lead by example
Think holistically and be able to articulate long term vision for the craft and for the department strategy
Analytical skilled and mastering data handling, able to tell a clear story with data/insights
Solid change management experience (including methodologies and best practices)
Exceptional interpersonal skills focused on collaboration, building links and relationships within diverse teams, across organisation and outside
Effectively communicate to large (upward) audience, strong influencer in groups
Ability to break up highly complex problems into actionable and easy to understand solutions.
Able to function well within ambiguity and in a constantly changing environment
We are a performance-based company that offers career advancement and lucrative compensation, including bonus. We also offer what is called the “Booking Deal” with competitive benefits. This position is open to worldwide candidates and in the case of relocation, we will assist you with a generous relocation package, ensuring a smooth transition to working and living in The Netherlands.