Established in 1996 in Amsterdam, Booking.com has grown from a small Dutch start-up to one of the world’s leading digital travel companies. Part of Booking Holdings Inc. (NASDAQ: BKNG), Booking.com’s mission is to make it easier for everyone to experience the world.
Booking.com is the largest business within Booking Holdings (NASDAQ: BKNG) and accounts for the vast majority of Booking Holdings’ total revenue. Booking Holdings is a leading Fortune 500 e-commerce conglomerate with a market cap of approximately $84 billion and revenues of $15.07 billion (2019). Booking.com currently employs more than 17,000 employees in 214 offices in 70 countries worldwide.
With a mission to make it easier for everyone to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. Booking.com connects travelers with the world’s largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts and even tree houses. The Booking.com website and mobile apps are available in over 43 languages, offer more than 28 million listings, including over 6.2 million homes, apartments, and other unique places to stay. So whether travelling for business or leisure, customers can instantly book their ideal accommodation quickly and easily, without booking fees and backed up by its promise to price match. Via the customer experience team, customers can reach Booking.com 24/7 for assistance and support in over 43 languages, any time of the day or night.
At Booking.com, we are all involved in making hundreds of decisions every day. The decisions we make are a reflection of our Values - they reflect what is important to us, both as individuals and as an organization.
When we use our Values to make decisions, we make a deliberate choice to focus on what is important. When Values are made explicit, they provide clarity on what “good” looks like. And when they are shared, they build unity in a group. They build culture.
Think customer first. We obsess about adding value for our customers - guests, partners, colleagues - to make it easier for everyone to experience the world.
Own it. We deliver on our promises, make informed decisions and prioritize to get the important things done today.
Learn forever. We are resilient, take time to reflect, and seek to learn – from colleagues, from the outside world and from our failures.
Succeed together. We celebrate team success, through making connections, building trust and valuing the diverse perspectives of others.
Do the right thing. We get the right results the right way. For each other, our communities and the world around us.
This position will be immediately fully assigned to, and supporting the delivery of one of Booking.com’s most important strategic programs, known as The Four Pillars Program (4PP). The role is a core member and key contributor to the Access Management pillar of the Four Pillars Program - enabling the security, business and compliance strategy. Our Access Management Pillar will improve the way we grant access to make sure the right people have access to the right information, focusing on two main areas: Identity Access Management (IAM) and Privileged Access Management (PAM).
The Four Pillars Program (4PP) was established in 2019 and born out of our IT related audit findings. While related directly to compliance, it is focused on strengthening our overall internal risk management processes and access controls environment across the full range of regulated data and systems. Its aim is to improve the security, management and governance of the Booking.com technology and data infrastructure and systems. It addresses four foundational areas (or ‘pillars’) namely asset management, identity and access management, change management and data governance.
Our ideal candidate will have a strong Programme Management background, with demonstrated experience leading large cross-organizational projects, and will have a technical background/understanding in compliance and implementing access management process and procedures in a large organisation. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and help drive change.
As an SPM, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces, help engineering leaders develop functional specifications, provide program governance and reporting, then deliver programs in a successful and timely manner is expected. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are key factors to success in this role.
Manage the Access Management Pillar (IAM and PAM).
Align product vision with technology/architectural design for critical aspects of the program.
Lead teams through the transition from ideation to execution
Undertake research to better define the opportunity and understand customer requirements.
Partner with leaders across the company, both locally and internationally.
Working closely with technology, security, risk & compliance, internal audit and development teams to build and launch new policies, processes, controls and measures needed for the pillar.
Use communication and interpersonal skills effectively to enhance 4PP program delivery and deliver outstanding program visibility.
Use influencing skills across multiple teams as required to maintain delivery velocity.
Operate successfully in ambiguous environments.
Ability to handle multiple contending priorities simultaneously in an exciting environment.
5+ years in program management working directly with technology, risk and compliance or software development teams.
A first-hand working knowledge of current Identity Access Management and Privileged Access Management technologies and solutions implementation.
Strong understanding of regulatory compliance frameworks that our organization is subject to, such as Sarbanes-Oxley (SOx), Privacy (GDPR, CCPA) and/or PCI DSS including experience of developing control frameworks.
A track record of project/programme delivery for large, cross-functional projects.
Strong understanding of software development practices, asset management frameworks and tooling, workflow management tools such as Jira and a very strong understanding of the entire software development lifecycle.
Strong understanding of agile access management methodologies, and experience of implementing agile working process/practices in a global organization impacting 1000+ of employees.
Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and recommendations.
Preferably knowledge of and experience in the implementation of ServiceNow and usage in conjunction with Access Management.
Solid business judgment.
Demonstrated ability to understand and discuss complex technical concepts.
Knowledge of online and offline financial businesses
Experience defining complex software architecture
Understanding of tech terminologies such as DBs (Mysql, Cassandra, Dynamo), Caching (Memcache, CDN, Redis), APIs and SOA, Queuing (Kafka, Rabbitmq).
This opportunity is open to applicants from around the world. We provide assistance for you and your family with complete relocation support, ensuring a smooth transition to working and living in Amsterdam. We have successfully relocated 300+ technology professionals to Amsterdam in the last year.