At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can empower everyone to experience the world.
The Trips department mission is to deliver travellers the most seamless booking experience and best value on everything they need for their trip. From a customer perspective it means providing a connected multi-product offering from accommodation to flights to cars and more. We believe the intelligent combination of everything you need for your trip will be more valuable for customers and will help to define the future of travel and Booking.com.
Within the Trips family, we’re looking for a SPM to lead one of the user facing cross sell teams that operates at the heart of our multi-vertical strategy. The role will be core to help our customers discover more for their next trip. You’ll connect and work with teams all across the company to help realize your vision and grow value for our customers and businesses by connecting everything together
You’ll be working to surface not only the products but also develop and provide exclusive promotions to help customers get the best value for their trip. Your role will be key in helping grow all of our businesses (Accommodation, Flights, Cars, Tours and Activities, Taxis and more ), all while building an engaging customer experience, helping travellers think of Booking first when they want to travel.
Join us and help us solve the first use cases for cross-sell, helping users plan and book more for their trip in the most seamless way possible.
Defining the vision (end goal, one year and beyond) and roadmap (how to achieve it, quarter-per-quarter) for the team.
Working with the team to translate teams needs into development requirements that drive impact for the business.
Owning the ideation, post mortem, prioritization, backlog, customer feedback loop processes.
Guiding new features, systems and services from inception to launch while keeping both customers at the center of everything.
Measuring and reporting the team’s progress and impact to the business in a transparent and effective way. This includes defining key business and services success metrics, tracking them, and improving upon them.
Using data to inform team priorities and decision making.
Being the advocate for the team’s customers and stakeholders and keeping the track, customers, stakeholders, and the wider business up-to-date with team progress.
Requirements for the role
At least 5 years of experience as a Product Manager, domain experience in travel ecommerce is preferred.
Proven experience of working effectively with and communicating to a diverse set of stakeholders (role requires a lot of cross department collaboration).
Experience working with user facing products and APIs.
Understand what an exceptional user experience entails and how to deliver it whilst balancing against other competing priorities.
Be commercially aware and have a strategic mind, able to identify business opportunities and deliver against them.
Have excellent communication skills and be able to communicate with the business at all levels.
Be a highly motivated self-starter with a flexible, can-do attitude.
Team player with a bottom-up ideation process.
An analytical orientation and strong problem-solving skills demonstrated by the ability to structure issues and analyze alternative solutions.
Able to understand and formulate meaningful business metrics.
Fluent in the English language both spoken and written.