Finance and Economics IT Management & Business Others Marketing and PR
3 - 5 Years
Senior Payment Process Analyst
Sr. Payment Process Analyst
At Booking.com, our mission is to make it easier for everyone to experience the world. And while that world might feel a little farther away right now, we’re busy preparing for when the world is ready to travel once more. With strategic long-term investments into what we believe the future of travel can be, we are opening career opportunities that will have a strong impact on our mission.
The Senior Payment Process Analyst helps to support the Team Lead Payments Operations to enable payments scalability and efficiency. The role focuses on automation, monitoring, controlling and analysis of processes, and Project management by supporting the implementation of new products and new infrastructure to allow business growth and connected trip. The role requires a deep understanding of payments operations order to assist in identifying where process improvements can be implemented. Responsible to execute key projects within a field of expertise.
Support the Team Lead Payments Operations to help define team objectives & individual OKRs.
Support the Team Lead Payments Operations to enable measurement of operational excellence (SLA compliance, KPIs & quality controls)
Oversee, provide coaching and assist on individual and collective team projects within the Payments Operations Accounting & Payout team.
Educating internal teams on (online) payments-related inbound topics.
Act as the escalation point of contact for third party vendors and internal teams on payments
Coaching the team members over process improvements based on inbound analysis to create a seamless stakeholders’ experience
Escalation point and emergency backup on all tasks including any bulk/automated payments, issues on payouts and systems/technology.
Work together with the Process Owner to drive the team's roadmap.
Assist in implementing new change initiatives
Work on daily ongoing processes with critical mentality to make recommendations on how to eliminate manual work and make processes more scalable
Prepare reports, dashboards and analysis, including running and executing SQL queries.
Ad-hoc projects as requested. Work closely together on assignments, share knowledge and best practices.
Background in finance, economics or a related field
3 to 5 years of experience in a similar role
Data skillset : run and execute SQL queries is a must have
Experience with database (such as Hadoop or others)
Proficient in both spoken and written English
Accurate with good attention to detail
Project management experience
Strong organizational and prioritizing skills. Able to work under pressure in a fast paced, dynamic environment
Customer driven and service oriented.
Strong teamwork skills.
Strong interpersonal skills.
Internationally focused and an awareness of different cultures.