The Senior Manager People Systems is End-to-End accountable for all the People Systems both at global as well as regional and local level. In this role you will ensure strategic alignment with our stakeholders within the People department and elsewhere within the organisation leveraging principles around Product Management, User Centricity and Design thinking to optimise an integrated E2E user journey around the total Employee life cycle.
The Senior Manager People Systems is responsible for an integrated, standardised and simple people systems landscape where we adopt as much as possible ‘out of the box’ technology solutions from our preferred vendors (first and foremost Workday). Leveraging practices around Operational Excellence and Offshoring, he/she ensures a maximum return on investments at best costs. The Senior Manager People Systems works closely with peers within the People department as well as with partners from other functional teams (IT Services, Procurement, Finance) to ensure our technology landscape, plans and practices are fully aligned and integrated with the overall Booking.com practices and standards.
Drives the overall strategy for all People related systems and ensures this is aligned and is supporting the overall People department strategy and plans. Ensure technology is leveraged to support the most effective People Service delivery model combining self services with state of the art technologies around digital assistants, knowledge base and case management tools.
Ensures that specific local and regional technology requirements are identified, prioritised, planned and executed as per agreed plans.
Ensures People systems strategy is aligned with other, non People related plans and priorities e.g. IT Services, Finance, Procurement, R&C.
Ensures End-to-End execution of agreed strategy and plans within budget.
Is a partner to the business and works closely with senior managers and their teams within the People department (COE’s, Operations, HRA). As such, acts as a bridge between the Business/functional and the technology teams and ensures that understandable language is used to translate business/functional requirements into technology plans
Works closely with peers within the overall systems/technology environment to ensure the People systems plans are aligned and embedded into the overall technology plans and that IT (Security) standards are met and adhered to.
Ensures clear governance around communication applying the Single Point of Contact (SPOC) principle in order for the stakeholders we work with, clear communication and escalation channels.
Putting the End user at the centre of the People systems and technology design, ensures finding the right balance between the needs of the various stakeholders
Program and Project Management
Ensures that key technology and system investments are properly managed in line with Booking.com project management practices and standards.
Builds capabilities within the team on project and program management to ensure flawless execution of agreed programs and projects.
Ensures that the People systems team adopts the highest standards of Operational Excellence and has skills and capabilities to identify issues, address root causes, eliminates waste and drives continuous improvement
Is accountable for the overall RUN/Sustain strategy for the People Systems team to ensure potential issues are addressed within time in line with the agreed SLA’s. Ensures where appropriate that this is aligned with the overall IT Services support model.
Leverages offshore model where possible to minimise non value added work and associated costs.
Is accountable for the total budget for People Systems and as such works closely with the Finance team to ensure budget/financial best practices and standards are met.
Ensures that all significant People systems projects and related investments are supported by solid business cases as per agreed standards, templates and timelines
Risk & Control
Ensures the Booking.com Risk and Control standards and practices are adhered to and that the people systems are meeting all related standards (Soxx, SOD)
Works closely with the legal team to ensure that we are compliant against Data privacy legislation (GDPR) and that the data of our candidates and employees is safe with us.
Is overall accountable for the People Systems landscape and as such also accountable for managing the partnerships with our main technology vendors (Workday).
Works closely with the Procurement team to ensure the People systems team operates in line with agreed Procurement practices and thus ensuring maximum return of investment.
Through networking with other customers, ensures that technology roadmaps of our vendors are influenced to meet our long term technology and systems needs.
Is responsible for the various teams within the People Systems team: Architecture & integration, Application Management and Technology solutions.
Ensures regional People systems experts presence in APAC (Singapore) and the Americas (Grand rapids)
Provides direction and guidance on key practices around ways of working: E2E thinking, Product Management, Design Thinking, Offshore management, Project Management, SPOC concept
Ensures the right mix of people leveraging our locations, managing our costs and maximizing our partnerships with our technology vendors and our managed services partners.
Very strategic: think 3-5 years ahead, understands dependencies
Strong stakeholder management skills operating at ELT level across multiple functions
Strong budget management skills and capabilities to ensure right level of investments and ensure agreed investments are managed properly
Strong People management skills leading a (growing) big team across 4 continents with potentially also a big offshore team.
Strong innovator. Curious in what technology can do to drive a more effective and costs efficient HR function