Finance and Economics Management & Business Others
3 - 5 Years
Senior Manager Business Operations
It wasn’t so long ago that booking a trip to see the Eiffel Tower, stroll down New York’s iconic Madison Avenue or feel the sand between our toes on Copacabana Beach was simply a matter of a few taps on our smartphone. In fact, that’s what we do at Booking.com. We make it easier for everyone to experience the world. And while that world might feel a little farther away right now, we’re busy preparing for when the world is ready to travel once more.
Across our offices worldwide, we continue to innovate. To solve for some of the most complex challenges in travel and technology, and to plan for the exciting developments that lie ahead. With strategic long-term investments into what we believe the future of travel can be, we are opening up new career opportunities that will have a strong impact on our mission. We are united in the belief that our very human desire to explore the planet’s beauty and discover more about other people and cultures will endure. The world is waiting for us. Together, we will be ready.
Payments is critical to this mission. To create the ultimate travel experience, we are working hard to enable an easy, trusted and affordable payments experience for all our products - and for both travellers and our accommodation partners. In short, powering and constantly improving our marketplace- one of the largest e-commerce companies in the world.
The Payments team is growing rapidly, and is entering into its next phase of development. To support this transition, we are hiring a Senior Manager Business Operations. In this role, you will be at the heart of the department’s day to day operations.
Working closely with the Payments leadership team and the People department, you ensure everyone in the department receives the support they need. With our product and program managers, the Booking.com strategy team and leaders from across the business, you ensure that we execute on the company’s top priorities - from planning to delivery.
In this role, you’ll be expected to build a small Business Operations team, and to implement the processes that are necessary for the team to be successful. We work in a fast-paced environment, so it is essential that you are able to add structure where needed and remove red tape where possible. You play a major role in ensuring the department’s success, and will have a front row seat as we shape the future of travel.
Primary responsibilities are organized around three pillars:
Drive the strategic planning process from beginning to end
Lead the annual planning process in collaboration with the Payments Leadership Team and the Payments strategy team
Act as the interface between the Payments and key stakeholders- working with Payments teams and Business Operations partners in other departments to ensure key dependencies are identified, prioritized and aligned on
Support the translation of the annual plan into budget submission and approval
Oversee the execution of Payments strategic priorities
Set up the right governance model and tracking to oversee the execution of the annual plan, including breakdown into quarterly and monthly business cycle - balancing oversight with business agility (eg. ‘smart’ reporting requirements to minimize disruption to teams)
Be responsible for workforce management for the department, with focus on mid term. This includes capabilities mapping of the existing team as well as identifying needed external capabilities.
Ensure dependencies identified as part of the annual planning cycle are followed up, supporting with re-prioritization of initiatives where needed and escalating potential blockers
Oversee the delivery of output materials for business reviews, board updates and leadership updates.
Support cross-functional initiatives to help make Payments the best place to work and improve the Payments P&L
With the People department, drive initiatives to improve recruitment, onboarding and community building. Help evaluate our way of working, and drive changes to help us achieve our goals.
With the Finance department and product teams, help identify and recommend levers to improve the Payments P&L and support the prioritization of those initiatives vs. other objectives
8+ years of proven track record in program and/or business operations management. Experience in the payments or e-commerce industry preferred.
3+ years of experience managing people. Experience managing large teams or supporting people processes for large teams preferred.
Exceptional interpersonal skills focused on collaboration, building relationships within diverse teams, across organisation and outside
Excellent written and verbal communication skills- ability to discuss with with and influence senior management
Exceptional business understanding; independently using data to drive decision-making and lead by example
Ability to break up highly complex problems into actionable and easy to understand solutions.
Proven track record in change management in large organizations
Able to function well within ambiguity and in a constantly changing environment
Contributing to a high-scale, world renowned product and seeing real-time impact of your work on millions of travellers worldwide as we promote and drive innovative payments and financial services solutions
Working in one of the fastest growing areas of the business, with big ambitious plans for the future and ‘start-up like’ mindset
Personal development and career growth through unique 360 position in the business
Competitive compensation and benefits package
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.