We are looking for an experienced, full-time Global Content Creators Manager to join our Content Communities team, a central team based in our Content Agency Headquarters in Amsterdam.
As a Global Content Creators Manager, you will be responsible for sourcing, bringing together and grow a community of content creators around the world who can contribute to Booking.com’s content deliverables.
The role will identify and build up opportunities for crowdsourcing of content and the leveraging of content communities, whether they come from our customer and partner bases, or 3rd-parties. As part of this, the role will need to work closely with Product to ensure we have world-class processes and tooling. The role reports into the Director of Content Communities.
This is a vital role in scaling our content creation but also in giving our content genuine global reach and freshness. Alongside a passion for content creation and innovation, the role requires a positive, proactive attitude, great project management skills looking at the end result with an ability to build effective relationships across the entire business.
You should have experience working on content production (from inception to scale), nurturing and developing communities through solid relationships and business goals as well as being data driven to inform business decisions and tracking progress.
We are looking for a seasoned (7+ years of experience) Content Communities Manager to help us develop a strategy on community design, content creation and tactics to build a community of world class content hitting specific KPIs.
The main responsibilities involve fostering a community of content creators and developing solid workflows and processes to produce content at a scale through this community. Experience in editorial/content creation and community management strategies will be idea.
Along with stakeholders, develop content production processes for external sources to produce authentic content for Booking.com.
Establish measurements of content quality and continually work to improve it. Always lead with better customer experience and greater business impact
Identify other types of content that we should be supporting, and develop plans on how to test sourcing of new content types
Develop solid metrics and tracking mechanisms and ensure content is delivered at high quality and on time in products such as Travel Guides, Travel Communities and other UGC areas
Create a community development framework with clear goals and KPIs
Foster communities of content creators in-house and on external channels
Identify and develop a system to develop content creators from aspiring to leaders
Formulate long-term strategy for Content Creators in context of overall Content Communities team and Booking strategy. Team Management
Working with Product and Software Development teams to help design ideal workflow management, and identify tooling solutions for effective scaling
Lead team of 3-4, offering personal development and vision
Professionalize the team by contributing to the development of a standard way of working in process management and process improvement
5+ years experience with people management
Leading and developing team and individuals
Commercially minded and result driven;
Excellent knowledge of the English language, more languages are desirable;
Self- starter capable of taking initiative and working with minimal direction.
Demonstrable track record of creating scaled content solutions and crowdsourcing and managing large volumes of content, leading initiatives from start to finish
Experience in Content management in an e-commerce environment
Visionary, focused on business impact and actionable recommendations, and with proven leadership skills
Proactive and positive attitude
Good communicator (on several levels) and ability to work with, influence and align with multiple stakeholders
Flexible and capable to find the right balance between structured problem analysis and project management and agility to deal with B.com fast-paced environment