Do you want to design world-class payment solutions for Booking.com’s 1 million+ partners worldwide? Join us in beautiful Amsterdam as a Senior Design Manager, and be a part of the fast-growing team behind ‘Payments by Booking.’ You’ll join us at our beautiful Amsterdam HQ and work with some of our industry’s smartest people.
Payments are a complex, competitive, and exciting industry. As a Senior Design Manager in Partner Payments you are the leader of the Design managers that manage design efforts of multiple groups of designers. As a leader, you understand the career development needs of your direct reports, the business needs of the company, and how to effectively align the two in a healthy and productive way. You’ll work to elevate the whole of the design organization as a function and foster the career development of all design leaders.
Management & Leadership
Manages a team of managers; including their allocation, performance, owns workability cases
The Senior Design Manager is a servant leader; highly comfortable working with leaders of different skills and experience levels, and strives to grow the managers reporting to them into the best possible leaders they can be.
The Senior Design Manager is an organization architect - proactively identifies designer headcount needs and works with their direct reports and overall business area leadership in order to plan, recruit, interview, and hire to fill those needs.
Works with individuals and groups to define clear and measurable higher level goals across tracks and teams that are aligned with business and stakeholder needs for their area of business
Helps reports prioritize work across teams to ensure the right balance of product and community focused initiatives and projects and works to align resources against these in a way that capitalizes on individual and team strengths.
Demonstrates experience managing stakeholders, processes, business priorities and projects across an area of business and exert influence toward positive outcomes
Manages out and up as effectively as down. Actively networks across the business and proactively builds productive relationships across disciplines of all levels
Go to person in their area of business for matters of product design processes, as well as how design can better serve their product area or business topic;
Shares expert knowledge of user flows, product features, and underlying technologies across teams and tracks - demonstrates a working understanding of the larger user and business context of their product area; Contributes to advancements in Booking.com's design and development principles, standards, components, and practices.
Connects the dots between the work of their teams and those outside their areas of business and facilitates collaborative processes to provide continual direction in design and innovation.
Drives consistent adherence of relevant design systems and principles across all teams within their area of business and ensures relevant understanding and support from area leadership and key stakeholders.
Demonstrates awareness of current and upcoming trends in market, technology and design; Shares this knowledge widely and encourages others to learn.
Commercial Awareness & Communication
Acts as a consistent advocate for end user needs and perspectives in product area discussions, reviews, and critiques.
Guides team members in understanding appropriate strengths and weaknesses of each research and data gathering method(ex, user-testing, quantitative and qualitative methods) and connects their approach to high-level efforts and initiatives.
Demonstrates fluent understanding of track area's business models and strategies; Actively contributes to strategy through collaboration with other track leadership and managers.
Champions adherence and consistency to established design and UX copy standards and guidelines across their area of business at all levels and disciplines.
Actively engages with other managers and departments in order to improve management processes, contribute to overall performance evaluation and improvement.
Coaches and mentors individual designers and design managers to improve craft, deliverables, communication, and career advancement; evaluates and elevates individuals’ process and craft through critique, review, or other measurable steps.
Hires new employees - identifies organizational needs for designers aligned with business objectives
Actively contributes to strategy through collaboration with leaders in engineering and product development.
Managing stakeholders, business priorities and projects, as well as the ability to influence and guide individuals. Networks across multiple tracks, business units and disciplines to achieve objectives, proactively builds productive relationships across teams.
Highly adept at product design processes, as well as their product area or business topic. Advances reports’ understanding and application of user-centered design concepts, methods, and techniques to enable and advance quality design and outcomes.
Encourages and enables their direct reports in facilitating workshops, sprints, critiques, reviews, or other collaborative processes across teams or tracks in order to engage direct reports, peers, and key stakeholders to provide continual direction in design and innovation.
Works with design leadership and others to ensure product, craft, quality, and accessibility standards and requirements are applied across their reports’ tracks, teams and products.
Follows current and upcoming trends in market, technology and design; Shares this knowledge widely and encourages others to learn.
Advocates for end user needs and perspectives in product area discussions, reviews, and critiques.
Enables understanding of track or area's business models and strategies amongst their team and the utilization of this in product design strategies.
Champions an advanced understanding of Booking’s brand, copy and design standards, systems, and guidelines.
We’re looking for candidates who have 8+ years design experience as an Individual Contributor, delivering global products in a similar large scale product led environment. With 5+ years of successfully managing and/or mentoring managers of designers.
Strong interpersonal skills
Strong work ethic; self-directed and resourceful
Solution oriented and result driven
Proactive, flexible and capable of working independently as well as working in a team
Over 5 years of successfully managing and mentoring designers
Experience managing other UX related disciplines or managing multidisciplinary individuals and teams
Over 8+ years directly applicable IC (Individual Contributor) design experience
IC UX design experience, within a mass consumer digital environment, such as Marketplaces, SaaS, Media, Travel, Retail, etc in customer-orientated user experience design projects
Extensive knowledge of design processes
Documented creative ability to develop ideas, flows, designs and propositions to engage customers
Strong theoretical and practical user-centred design skills
Experience of working with Tech and Commercial stakeholders, and managing their objectives
Experience and knowledge of A/B and multivariate testing processes
Knowledge of Lean UX, Lean startup, Design Thinking, and dual track agile
Our designers combine their knowledge and expertise with the goals of our business to deliver a world-class user experience to our diverse, loyal user-base. At Booking.com, design is a team sport, and together we solve hard problems while keeping the user at the center of everything we do.
Ensuring a diverse and inclusive workplace is part of our core values. We are an equal opportunity employer and know that a team of different backgrounds, abilities, and perspectives makes us thrive and build better products. We are fortunate to have one of the most diverse design teams in the world and we do our best work when we join forces. We’re looking forward to welcoming you into our team of exceptionally talented and fun colleagues, where you'll do challenging and rewarding work.
An opportunity to contribute to a high scale, complex, world renowned product and seeing real time impact of your work on millions of travelers worldwide.
Be part of a truly international fast paced environment and performance driven culture.
Various opportunities to grow technically and personally via side projects, hackathons, conferences and your involvement in the community.
Full relocation support for you and your family (if the case) to move to Amsterdam - one of the most cosmopolitan cities in Europe. We have fine-tuned this process by successfully relocating 300+ Technology professionals to Amsterdam in the last year alone!
Headquarters located in one of the most dynamic cities in Europe: Amsterdam
Performance-based company that offers 29 vacation days, career advancement, and lucrative compensation, including bonuses and stock potential
Discount on Booking.com accommodations with the “Booking Deal” including other perks and benefits
Company-sponsored family and social activities to help our employees become integrated with each other and Dutch culture
Diverse and creative colleagues from every corner of the world
Generous relocation package, ensuring a smooth transition to working and living in Amsterdam
With over 70 different nationalities within the technology department alone, you will be able to absorb new skills and grow your career in a multicultural environment.
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.