Celonis is the #1 Global Leading Process Mining software company and one of the world’s fastest growing SAAS firms. Companies around the world including Siemens, L’Oreal, Uber, 3M, Lufthansa and Vodafone rely on Celonis software to guide action and drive change to business processes, resulting in millions of dollars saved and an improved experience for their customers.
Headquartered in Munich, Germany and New York, US Celonis has grown 5,000% in 4 years and 300% in the past year. After receiving a $290 million Series C funding round, we've reached a $2.5 billion valuation which makes us a “unicorn,” yet with an ever-growing global customer and employee base we no longer consider ourselves a start-up. Instead, we retain the dynamic, innovative atmosphere of a young company with the benefits of a mature enterprise.
As we expand into the Benelux market, we are looking for Senior Customer Success Manager who can turn every customers' Process Mining journey into a success story.
As a Senior Customer Success Manager, you will:
...work directly with a portfolio of customers to define success and help them drive significant value out of using Celonis
...develop a deep understanding of customer needs, use cases, and objectives in order to ensure that the Celonis platform is properly leveraged to achieve them
...assist customers in driving user adoption and change management within their organization
...build and maintain strong relationships with all key customer stakeholders
...monitor and report on the overall well-being of customers, tracking key health and usage indicators
...serve as a point of escalation for key customer issues and ensure swift resolution
...drive customer advocacy through case studies and references
...ensure high customer satisfaction and retention
...evangelize the capabilities of the Celonis platform, identifying opportunities for further growth within customers while working collaboratively with the account team to position upsells
...work with the services teams to facilitate the onboarding of new customers
... have 3+ years of experience as a Customer Success Manager within the SAAS industry OR as a Consultant (ideally in IT projects, such as Change Management, etc...)
... can easily understand complex business processes and datasets
… have strong communicational skills and enjoy interacting with various customers
... are capable of building long term relationships with executives and key stakeholders
… are looking for a product that you can push with passion and drive
... have a passion for making customers successful
... are self-motivated, proactive team player with innovative ideas to inspire customer loyalty
… are fluent in written and spoken Dutch & English
... have successfully completed your studies in the area of business administration / business informatics or a comparable degree
... see people as the fundamental pillar of our success. Therefore, we invest into the personal growth and skill development of each individual alongside with the strength finder test
… offer attractive compensation models (best-in-class salary, stock option packages, employee referral bonus, family service, flexible working hours, …)
... are visionary and one of the fastest growing Software-Unicorns in the world
... are Process Mining experts and developed the world's most powerful tool for analyzing, optimizing and transforming all IT-supported business processes: the Intelligent Business Cloud
... distinguish ourselves through a unique combination of innovative start-up atmosphere paired with great professionalism and self-responsible work
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.
APPLY TODAY and let's discuss how Celonis can help you to take your career to the next level